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Customer Service Rep

4 months ago

Waukegan, United States A L HANSEN MFG CO Full time

Description:
A.L. Hansen Mfg. Co., an ISO 9001 certified company, is a leading manufacturer in the commercial hardware industry located in Waukegan is currently seeking a full time Customer Service Representative.

**Requirements**:

- Respond to customers and outside sales reps inquiries or complaints regarding company’s products
- Data entry of orders
- Generate sales quotes using information from customers
- Follow up on sales inquiries
- Produce reports using various software
- Back up the receptionist

**Knowledge, Skill and Ability Requirements**
- Excellent customer service, communication, and organizational skills
- The ability to take direction, work independently, and manage multiple tasks and projects in a fast paced and potentially stressful environment
- Ability to handle customer complaints professionally and attentively.
- Strong attention to detail
- Excellent time management and problem solving skills

Come join a company with over 100 years in the business that offers competitive pay, and a full benefits package that includes: tuition reimbursement, paid vacation and personal time, 9 paid holidays, 401k, medical, dental, vision, and company paid life insurance.

Hours are Monday - Friday 7:30 a.m. - 4:00 p.m.