IT Support/network Service Technician

2 weeks ago


Van Nuys, United States Green Water and Power Full time

**Company Overview**: Green Water and Power is a turnkey EPC provider, with in-house capabilities to deploy projects at a rapid scale. When a project is complete, we don’t stop there, we operate and maintain the projects so they can continue to perform their very best. The company is licensed to operate in CA, AZ, NY, NV, RI, NJ, WA, SC, TX, is EVITP certified and is a Registered Service Agency in California. Our team of in-house experts handle all aspects of development including the following: Engineering and Design, Permitting, Procurement, Construction, Installation and Scheduling, Incentive Claim Paperwork, Financing, and Commissioning and Training of Local Workforce.

**Duties and Responsibilities**

Network Service Technician
- Field installation of access points, ethernet cable, switches, and routers.
- Assessment of existing internet equipment and necessary equipment upgrades.
- Responsible for the purchase, installation and maintenance of equipment and software.
- Commissioning EV site networks and EV chargers.
- Maintain inventory of network equipment.
- Monitor solar and EV systems and performance.
- Perform maintenance on solar energy systems and EV Chargers
- Manage service calls and verify system performance to ensure customer satisfaction and proper operation.
- Ensure required tools and equipment are in good working order and ensure project site safety.
- Other assignments and special projects, as requested by management.
- Partake in company training when required.
- Local travel required.

Internal IT Support (60+ employees)
- Provide comprehensive technical support to employees on hardware, software, and network-related issues, ensuring prompt resolution of IT problems to minimize downtime.
- Diagnose and troubleshoot technical issues reported by users.
- Install, configure, and maintain desktops, laptops, printers, and other peripheral devices, ensuring compatibility and optimal performance.
- Administer and support user accounts, permissions, and access rights, including password resets and account provisioning/de-provisioning.
- Implement and enforce IT security policies and procedures to safeguard company data and systems, including antivirus software, firewalls, and encryption.
- Assist in the planning, deployment, and maintenance of IT infrastructure projects, including network upgrades, system migrations, and software installations.

**Qualifications**
- 3+ years of network installation experience.
- 2+ years of experience with Microsoft software.
- Ability to proficiently Install and configure network access points, switches, and routers on site.
- Monitor charger status and troubleshoot when needed.
- DCHP/LAN knowledge
- Experience with firewalls and security.
- Proficient in IMAP, IONOS, DCHP, LAN, Microsoft Office.
- Experience with the safe use of hand-held power tools.
- Ability to work in extreme environments (example: hot sun, cold, crawl spaces, etc.).
- Willing and able to climb ladders, stairs, work on rooftops and able to work on your feet for long periods of time.
- Must be able to lift and maneuver 50 lbs.
- Leadership and organization skills a plus.
- Effective written and verbal communication skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and communication skills.
- Must have own car, valid driver's license, and clean driving record.
- High school diploma or GED required.

**Benefits**
- Competitive salary based on experience, ranging from $70,000 - $80,000 annually.
- Comprehensive health, dental, and vision benefits package.
- Retirement Savings Plan.
- Opportunities for professional growth and advancement within a rapidly expanding industry.
- Collaborative and inclusive work environments that values diversity.
- Opportunity to make a significant impact on the transition to sustainable energy solutions.
- Paid training.



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