Tmd - Customer Service Representative V (State

6 days ago

Austin, United States TEXAS MILITARY DEPARTMENT Full time

**TMD - Customer Service Representative V (State Tuition Assistance Customer Service Representative V)** **(**00041793**)**

**Organization**: TEXAS MILITARY DEPARTMENT

**Primary Location**: Texas-Austin

**Work Locations**: Camp Mabry Training Site 2200 W 35th STREET Austin 78703

**Job**: Office and Administrative Support

**Employee Status**: Regular

**Schedule**: Full-time

**Standard Hours Per Week**: 40.00

**Travel**: No

**State Job Code**: 0140

**Salary Admin Plan**: A

**Grade**: 19

**Salary (Pay Basis)**: 5,417.00 - 5,417.00 (Monthly)

**Number of Openings**: 1

**Overtime Status**: Non-exempt

**Job Posting**: Apr 29, 2024, 3:10:13 PM

**Closing Date**: May 13, 2024, 11:59:00 PM

**Description**

**APPLICATIONS SHOULD BE COMPLETED ONLINE THROUGH CAPPS RECRUIT AT**:
**APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS**:
**NOTES TO THE APPLICANT**:
TMD State Employees support the Texas Military Department by delivering critical services that enable the agency to meet its strategic goals. Your work will contribute to the support we offer our Texas National Guard members, thereby multiplying their capability to serve at home and abroad as missions dictate. The Texas Military Department provides a benefits package that includes, but is not limited to:

- Health insurance benefits (employee premiums are covered at 100%, family premiums at 50%)
- Optional Vision, Dental, Life, and Disability insurance at competitive rates
- Generous paid vacation, sick leave, and State and Federal holidays
- Defined benefit retirement structure known as a cash balance benefit, with a state match equal to 150% of the account balance at retirement and guaranteed earnings of at least 4% annually
- Additional voluntary retirement savings programs (Texa$aver 401(k) and 457 programs)
- Flexible spending account options for medical and childcare expenses
- Potential for modified work schedules including flex, compressed, or telework (position dependent)
- Free access to Camp Mabry Museum and historical structures
- Robust free training access through Texas Military Department’s Web-Based Learning Program
- Expansive Employee Assistance Program and complimentary counseling services
- Employee Wellness and Physical Fitness Programs

Military membership is not required for this position.

**ABOUT US**:
**Our Agency**: The Texas Military Department (TMD) is commanded by The Adjutant General of Texas, the state's senior military official appointed by the governor, and is comprised of the Texas Military Department (State & Federal Civilian Employees), the Texas Army National Guard (TXARNG), the Texas Air National Guard (TXANG) and the Texas State Guard (TXSG).

**Our Vision**: America’s premier state military organization comprised of professional mission-ready forces, fully engaged with our communities, and relevant through the 21st century.

**Our Mission**: Provide the Governor and the President with ready forces in support of state and federal authorities at home and abroad.

**BRIEF **

Performs highly advanced (senior-level) customer service work, providing external customer service support and receiving and responding to public inquiries for information and/or state services. Reports to the Education Branch Manager. Works under mínimal supervision, with considerable latitude for the use of initiative and independent judgment.

**ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES**
- Respond to customer inquiries and maintains customer accounts according to specific guidelines and procedures.
- Enter information into databases, processes letters to customers, and performs other general clerical services.
- Receive and reviews documents for completeness and accuracy.
- Review and routes mail and other correspondence.
- Research information to solve customer service problems.
- Prepare, interpret, and disseminate information concerning agency programs and procedures.
- Create and maintain activity logs, files, and reports on service.
- Interpret and explain rules, regulations, policies, and procedures.
- Oversee the entry of information into databases and ensure letters and other correspondence to customers are accurately processed.
- Develop administrative or operating procedures and guidelines.
- Review activity logs, files, and reports on services.
- Provide training assistance on customer service programs within an agency.
- Coordinate various customer service support work.
- Develop and conduct training on customer service programs within an agency.
- Evaluate customer service processes and procedures.
- Serve as the primary point of contact for a program, division, or department.
- May oversee and advise employees on responding to requests from customers.
- Identify opportunities for customer service-related operational improvements and implement solutions.
- Respond to and resolve highly complex and escalated customer service problems and facilitate solutions.
- Attends work regularly and observes approved work hours in ac

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