Current jobs related to Tier Ii Service Desk Specialist - Boston - NuAxis Innovations
-
Enterprise Service Desk Specialist
2 weeks ago
Boston, Massachusetts, United States AERMOR Full timeEnterprise Service Desk SpecialistAERMOR is seeking highly skilled Enterprise Service Desk Specialists to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our users, troubleshooting complex issues, and managing service requests.Key Responsibilities:Provide Tier 1 technical support...
-
Tier II Helpdesk
2 months ago
Boston, United States Addison Group Full timeJob DescriptionJob DescriptionPosition: Tier II HelpdeskLocation: Boston, Massachusetts5 Days On SiteAre you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Tier II Helpdesk to join their team. Please contact us today to discuss this opportunity! This position will interface with users,...
-
Service Desk Engineer II
4 weeks ago
Boston, United States CMIT Solutions of Boston|Cambridge Full timeJob DescriptionJob DescriptionSalary: $55k-$70k-$90kCMIT Solutions of Boston | Cambridge is the premier IT services franchise in the US. Our goal is to be the preferred IT business partner of small to medium sized businesses by offering technical leadership and services to our customers with a focus on providing innovative solutions and delivering...
-
Service Desk Specialist
7 days ago
Boston, Massachusetts, United States ApTask Full timeAbout the Role:The Service Desk Agent will serve as the primary point of contact for client end-users experiencing issues with their computer, office IT products, and services.Key Responsibilities:Provide technical support to clients via phone, chat, and email.Engage the appropriate resolver group when necessary, ensuring timely resolution of issues.Monitor...
-
Service Desk Engineer II
4 days ago
Boston, Massachusetts, United States CMIT Solutions of Boston|Cambridge Full timeJob SummaryCMIT Solutions of Boston | Cambridge is seeking a skilled Service Desk Engineer II to provide technical support to our clients. The ideal candidate will have excellent communication skills, be able to multitask, and have a strong analytical mind.Key ResponsibilitiesProvide Level 1 support to end-users through the department's telephone support...
-
Service Desk Specialist I
2 weeks ago
Boston, Massachusetts, United States Boston University Full timeService Desk Specialist IWe are seeking highly motivated and skilled technology professionals to join our dynamic team at Boston University. As a Service Desk Specialist I, you will be the primary point of contact for the Boston University community, providing first and second-level technology support for over 200 IS&T provided IT services.Key...
-
Service Desk Manager
2 weeks ago
Boston, United States Robert Half Full timeJob DescriptionJob DescriptionRobert Half is currently partnering with a leading Boston Managed Service Provider (MSP) that caters to top-tier financial services firms and law firms, providing white-glove IT services. To further bolster their exceptional service delivery, the firm seeks an experienced Service Desk Manager. As a Service Desk Manager, you will...
-
Service Desk Engineer
2 weeks ago
Boston, United States Robert Half Full timeJob DescriptionJob DescriptionRobert Half is currently partnering with a leading Boston Managed Service Provider (MSP) that caters to top-tier financial services firms and law firms, providing white-glove IT services. To further bolster their exceptional service delivery, the firm seeks an experienced Service Desk Engineer. In this position, you will be...
-
Service Desk Support Specialist
2 weeks ago
Boston, Massachusetts, United States GovCIO Full timeJob SummaryWe are seeking a highly skilled Service Desk Administrator to provide exceptional user support and customer service to our government customers. As a key member of our team, you will be responsible for troubleshooting problems, advising on the appropriate action, and escalating tier 2 and tier 3 issues to supervisor and/or technical lead.Key...
-
Service Desk Specialist I
7 days ago
Boston, Massachusetts, United States Boston University Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Service Desk Specialist I to join our dynamic team in Client Services & Support. As a key member of our team, you will provide exceptional customer service and technical support to the Boston University community, ensuring a positive experience for our clients.Key ResponsibilitiesProvide first...
-
Front Desk Guest Services Specialist
3 weeks ago
Boston, United States Pine Street Inn Full timeJob Type Full-timeDescriptionSCHEDULE: 40 hours, Monday - Friday. Essential position during weather or other emergencies.Pays $22.40 per hour DOE, plus $2.00 (shift differential pay) for every hour worked between 11:00pm - 7:00am LOCATION: 363 Albany Street, Boston, MA; this role works 100% on site.SUMMARY OF THE POSITION: The Front Desk Guest Services...
-
Front Desk Guest Services Specialist
2 months ago
Boston, United States Pine Street Inn Full timeJob DescriptionJob DescriptionDescription:SCHEDULE: 40 hours, Monday - Friday. Essential position during weather or other emergencies.Pays $21.40 per hour DOE, plus $2.00 (shift differential pay) for every hour worked between 11:00pm – 7:00amLOCATION: 363 Albany Street, Boston, MA; this role works 100% on site.SUMMARY OF THE POSITION:The Front Desk Guest...
-
Front Desk Guest Services Specialist
3 weeks ago
Boston, United States Pine Street Inn Full timeJob Type Full-time Description SCHEDULE: 40 hours, Monday - Friday. Essential position during weather or other emergencies. Pays $22.40 per hour DOE, plus $2.00 (shift differential pay) for every hour worked between 11:00pm - 7:00amLOCATION: 363 Albany Street, Boston, MA; this role works 100% on site. SUMMARY OF THE POSITION: The Front Desk Guest Services...
-
IT Service Desk Technician
2 weeks ago
Boston, United States Celito Tech, Inc. Full timeThe Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical & Quality management all the way to widespread and profitable commercialization.Job OverviewIn this customer-facing...
-
IT Service Desk Technician
1 week ago
boston, United States Celito Tech, Inc. Full timeThe Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical & Quality management all the way to widespread and profitable commercialization.Job OverviewIn this customer-facing...
-
IT Service Desk Technician
2 weeks ago
Boston, United States Celito Tech, Inc. Full timeThe Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical & Quality management all the way to widespread and profitable commercialization.Job OverviewIn this customer-facing...
-
Instructional Technology Specialist II
1 week ago
Boston, Massachusetts, United States Boston University Full timeJob Title: Instructional Technology Specialist IIBoston University Medical Campus IT - Educational Media seeks a top-tier audio/visual and instructional technology professional to join its excellent team.Job Summary:This is an evening role with standard working hours 1pm-9:30pm servicing clients in classrooms and event spaces with both audio/visual system...
-
Instructional Technology Specialist II
5 days ago
Boston, Massachusetts, United States Boston University Full timeJob Title: Instructional Technology Specialist IIBoston University Medical Campus IT - Educational Media seeks a top-tier audio/visual and instructional technology professional to join its excellent team.Job Summary:This is an evening role with standard working hours 1pm-9:30pm servicing clients in classrooms and event spaces with both audio/visual system...
-
IT Support Specialist II
1 month ago
Boston, Massachusetts, United States Berklee College of Music, Incorporated Full timeTechnology Support Analyst IIBerklee College of Music, Incorporated is seeking a Technology Support Analyst II to enhance our support operations. In this role, you will be tasked with first-level troubleshooting and ensuring effective resolution of issues. You will collaborate with junior support analysts and student staff under the guidance of the Service...
-
Technology Support Specialist II
1 month ago
Boston, Massachusetts, United States Berklee College of Music, Incorporated Full timeTechnology Support Analyst IIBerklee College of Music, Incorporated is seeking a Technology Support Analyst II to enhance our service delivery. In this role, you will engage in first-level troubleshooting and ensure effective resolution of inquiries. You will collaborate with junior support analysts and student service desk personnel under the guidance of...
Tier Ii Service Desk Specialist
3 months ago
**We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.**
**Technology is our Passion. People are our Purpose. **Grow with us As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated **Tier II Service Desk Specialist **for a Full-Time position.
**Job Summary**:
**Essential Functions**:
- Responds and diagnoses problems through discussion with users and hands-on assistance.
- Provides on-site support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to tickets assigned by Tier 1.
- Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds SLAs.
- Documents, tracks, and monitors tickets to ensure a timely resolution.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Performs Moves, Adds and Changes (MAC)
**Education/Certification**:
The ability to obtain at least one (1) of the following:
- Current Microsoft Certified exam qualifying as a Microsoft Office Specialist for Office 2007 or later
- Certifications in ITIL v3 Foundations
- Help Desk Institute's HDA* certification
- Customer Service Representative Certification
**Knowledge Requirements**:
- Must have at least 2 years of current experience in participating in a desk-side support environment.
- Must also have at least one current Microsoft Certified exam qualifying them as a Microsoft Office Specialist for Office 2007 or later Certifications in ITIL v3 Foundations or Help Desk Institute's HDA* certification or Customer Service Representative certifications is required.
**Experience**:
At least 2 years of current experience in participating in a desk-side support environment.
**Our Profile**:
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. **Learn More**.**
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. **Learn More** **about our Benefits and Culture
NAI #Dice
