Service Dispatcher
2 weeks ago
**About us**
We are professional, agile, and our goal is to It is our goal at Air-Ton Heating & AC to outperform the competition in the areas of employment, service and safety. Pursuant to this goal, we strive to provide high quality products and services to our clients and customers. The work and attitude of our employees is important to the success of our Company..
Our work environment includes:
- Modern office setting
- Food provided at times
- Modern office setting
- Growth opportunities
**Work Hours**:
7:30am to 4:30pm, Monday through Friday, some overtime
**Pay Scale**:
18 - 22 an hr with SPIFFS
**Position Summary**:
Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times
**Required Qualifications**:
- Advanced customer service skills.
- Ability to multi-task
- Organized
- Geographical knowledge of service area or map reading skills
- Knowledge of industry is recommended but not required
- Computer skills
- High school diploma or general education degree (GED)
- Five years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
**Desired Qualifications**:
- Working knowledge of HVAC industry
- 3+ years HVAC Dispatcher experience
- 5+ years Dispatching experience
- Service Titan experience a plus
- Advanced level knowledge of software technologies, such as iOS, Android and Windows OS.
**Essential Functions and Responsibilities**:
- Take incoming customer calls.
- Schedule and coordinate all service calls as calls are received.
- Create dispatch tickets for service calls.
- Dispatch Service Technicians, one call at a time.
- Dispatch Service Technicians from home to first call.
- Debrief Service Technicians after completion of each call.
- Respond to all messages left overnight.
- Maintain the dispatch board / schedule.
- Forecast workload for 2 - 3 days out
- Contact customers with a “Parts Pending” status as parts are received for scheduling.
- Follow up on all pending and recommended work with customer utilizing the pending work log.
- Order parts for special orders.
- Update customer files as information is received from installation. (Extended warranties, equipment info, new customers, Birthday tickler file, etc.)
- Type service contract proposals for new customers
- Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files and renewals.
- Help Service Manager with marketing issues as directed.
- Maintain on call schedule, to include 1st on call and standby technician
- Happy calls / customer surveys.
- Other duties as assigned
**Success Factors / Job Competencies**:
- Customer Service - ability to service both internal and external clients with a high degree of satisfaction
- Commitment to company values
- Organization - Ability to keep multiple schedules and projects organized and on schedule
- Communication - Excellent interpersonal communication skills
**Physical demands and work environment**:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.
**Performance Standards**:
Certain key business indicators that will measure the effectiveness of this job description. These include the following:
- 8/10 ratios per technician.
- Degree to which unproductive labor or lost time is minimized
- Number of customer complaints due to scheduling.
- Number of return trips/call backs due to scheduling inefficiencies.
- Accuracy of customer Maintenance Agreement files.
- Follow up on pending or recommended work.
- Travel time goal = ¼ hour
Pay: $19.13 - $20.29 per hour
**Benefits**:
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
**Language**:
- English (required)
Shift availability:
- Day Shift (preferred)
Ability to Commute:
- Houston, TX 77025 (preferred)
Work Location: In person
-
Dispatcher
4 weeks ago
Houston, United States UNITED TOWING SERVICE Full time_**Overview**:_ - **We are seeking a reliable and detail-oriented Dispatcher to join our team. As a Dispatcher, you will play a crucial role in coordinating and managing the daily work flow. Your excellent skills and ability to think on your feet will contribute to the smooth operation of our company!**_ - **Duties**:_ -**: - Coordinate with drivers,...
-
Customer Service Representative
13 hours ago
Houston, United States Morgan Pro Service, LLC Full timeJob DescriptionJob DescriptionCustomer Service Representative- Service DispatcherAre you a fun, upbeat, and perky person even BEFORE you have your daily intake of caffeine? Are you a hard-working, dedicated, and knowledgeable person who's ready to join an amazing team and grow within a company?Yes, you say?! Excellent! Then let me tell you about our...
-
Service Dispatcher
2 weeks ago
Houston, United States Conn's, Inc. Full timeThe Service Dispatcher's role is to dispatch all Service calls to the Field Technicians. Responsibilities: * Call the customer and schedule Service calls * Works Service Reports * Must be able to multitask and assist the front counter customer * Must have computer skills and able to work with Access, excel word etc… Qualifications: * Minimum one year...
-
Service Dispatcher
2 weeks ago
Houston, United States Conn's Full timeJob Description The Service Dispatcher's role is to dispatch all Service calls to the Field Technicians. Responsibilities: Call the customer and schedule Service calls Works Service Reports Must be able to multitask and assist the front counter customer Must have computer skills and able to work with Access, excel word etc... Qualifications: Minimum one...
-
Service Dispatcher
1 month ago
Houston, United States HTS Engineering - Heat Transfer Solutions Full timeFull-time, Primary responsibility is customer service. The responsible person will communicate with the customer to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database. **Responsibilities** - Create service calls with our software and dispatch service technicians to...
-
Dispatcher
2 days ago
Houston, United States Insight Global Full timePosition: DispatcherLocation: Houston, TXDuration: Direct HireHours: Day shift and night shift (8 positions open - 4-day shift and 4 night)Salary: $60k annually Qualifications:Excellent customer service experience from a chemicals, manufacturing, or oil/gas backgroundExperience with sales orders, transfer orders, purchase orders in the order life...
-
Dispatcher
2 days ago
Houston, United States Insight Global Full timePosition: DispatcherLocation: Houston, TXDuration: Direct HireHours: Day shift and night shift (8 positions open - 4-day shift and 4 night)Salary: $60k annually Qualifications:Excellent customer service experience from a chemicals, manufacturing, or oil/gas backgroundExperience with sales orders, transfer orders, purchase orders in the order life...
-
Dispatcher
3 weeks ago
Houston, United States Health Quest EMS Full time**Job Summary** Health Quest EMS, LLC is providing local and long distance non-emergency transportation. We are focused on customer satisfaction and high quality patient care. This position serves as the main line of communication between our staff and our customer, and reports directly to the Dispatch Supervisor. Dispatching and call taking are two of the...
-
Dispatcher
23 hours ago
Houston, United States Insight Global Full timeRequired Skills and Experience *Excellent customer service experience from a chemicals, manufacturing, or oil/gas backgroundExperience with sales orders, transfer orders, purchase orders in the order life cyclePrevious dispatching experience for any mode of transportationExperience working in a Transportation Management SystemProficient in Microsoft Suite:...
-
Dispatcher
2 days ago
Houston, United States Insight Global Full timeRequired Skills and Experience:Excellent customer service experience from a chemicals, manufacturing, or oil/gas background Experience with sales orders, transfer orders, purchase orders in the order life cycle Previous dispatching experience for any mode of transportation Experience working in a Transportation Management System Proficient in Microsoft...
-
Dispatcher
10 hours ago
Houston, United States Insight Global Full timeRequired Skills and Experience *Excellent customer service experience from a chemicals, manufacturing, or oil/gas backgroundExperience with sales orders, transfer orders, purchase orders in the order life cyclePrevious dispatching experience for any mode of transportationExperience working in a Transportation Management SystemProficient in Microsoft Suite:...
-
Dispatcher
2 days ago
Houston, United States Insight Global Full timeRequired Skills and Experience:Excellent customer service experience from a chemicals, manufacturing, or oil/gas background Experience with sales orders, transfer orders, purchase orders in the order life cycle Previous dispatching experience for any mode of transportation Experience working in a Transportation Management System Proficient in Microsoft...
-
Dispatcher
1 week ago
Houston, United States Bureau Veritas North America, Inc. Full timeWork a rotating schedule to provide 24/7 coverage of incoming calls for service (includes regular weekend and night shifts depending on the published schedule) - Multitask between multiple phone lines, Project Managers giving verbal job information, Dispatcher, Project Manager, Dispatch, Microsoft, Technician, Driver
-
Dispatcher
1 week ago
Houston, United States Bureau Veritas Full timeTitle: Dispatcher (Project Coordinator) Primary Function: Accurately multi-tasking all activities surrounding the dispatch of field personnel: receiving and placing calls (vendors, technicians and other company and client representatives), creating and sending dispatch notices, and accurately maintaining the schedule board in a fast paced...
-
Dispatcher
2 weeks ago
Houston, United States HEALTH QUEST EMS, LLC Full timeJob Summary Health Quest EMS, LLC is providing local and long distance non-emergency transportation. We are focused on customer satisfaction and high quality patient care. This position serves as the main line of communication between our staff and our customer, and reports directly to the Dispatch Supervisor. Dispatching and call taking are two of the...
-
Dispatcher
2 weeks ago
Houston, United States HEALTH QUEST EMS, LLC Full timeJob Summary Health Quest EMS, LLC is providing local and long distance non-emergency transportation. We are focused on customer satisfaction and high quality patient care. This position serves as the main line of communication between our staff and our customer, and reports directly to the Dispatch Supervisor. Dispatching and call taking are two of the...
-
Dispatcher
3 days ago
Houston, United States Groome Transportation (ND) Full timeDispatchers respond to passenger inquiries via phone, provide excellent customer service to clients. Responsible for directly monitoring, coordinating and overseeing the daily scheduled route operation of the vehicle. Must have excellent customer service skills and be proficient in general office duties. **Role and Responsibilities** - Answer customer...
-
Intermodal Dispatcher
5 days ago
Houston, United States W.W. Rowland Trucking Company, LLC Full timeThe Intermodal Dispatcher is responsible for managing the dispatch assignments and interacting with owner-operator truck drivers to ensure timely, accurate, and efficient service to W.W. Rowland Trucking customers. The dispatcher will work with electronic logging device (ELD) software and equipment to monitor hours of service (HOS), driver logs, and other...
-
Dispatcher
2 weeks ago
Houston, United States Sun Coast Resources Full timeTITLE: Dispatcher LOCATION: Houston, TX POSITION REPORTS TO: Dispatch Manager SCHEDULE: Night shift. 6pm-6am. 7-day schedule; must be able to work weekends and extended shifts, must have a flexible schedule. COMPENSATION: Commensurate with experience RESPONSIBILITIES · Ensure a high level of service is maintained and delivery...
-
Dispatcher
2 weeks ago
Houston, United States Sun Coast Resources Full timeTITLE: Dispatcher LOCATION: Houston, TX POSITION REPORTS TO: Dispatch Manager SCHEDULE: Night shift. 6pm-6am. 7-day schedule; must be able to work weekends and extended shifts, must have a flexible schedule. COMPENSATION: Commensurate with experience RESPONSIBILITIES · Ensure a high level of service is maintained and delivery...