Dispatcher
3 weeks ago
TITLE: Dispatcher
LOCATION: Houston, TX
POSITION REPORTS TO: Dispatch Manager
SCHEDULE: Night shift. 6pm-6am. 7-day schedule; must be able to work weekends and extended shifts, must have a flexible schedule.
COMPENSATION: Commensurate with experience
RESPONSIBILITIES
· Ensure a high level of service is maintained and delivery expectations are met, while maximizing efficiencies relative to customer needs
· Coordinate, schedule and dispatch drivers to appropriate locations according to orders, customer requests or specifications
· Ensure drivers arrive within scheduled timeframe as instructed by customer
· Identify priorities and utilize available resources effectively to meet these priorities
· Communicate effectively with customers, drivers, supervisors and co-workers, providing concise instruction or information
· Use effective listening skills to collect required information and escalate pertinent information
· Data entry and heavy volume of phone calls
· Confer with customers and/or other personnel to address questions, problems, and requests for service or equipment
· Assist drivers and keep coworkers informed of daily activities
· Other tasks and projects as assigned by manager
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