Intermodal Dispatcher

3 weeks ago


Houston, United States W.W. Rowland Trucking Company, LLC Full time

The Intermodal Dispatcher is responsible for managing the dispatch assignments and interacting with owner-operator truck drivers to ensure timely, accurate, and efficient service to W.W. Rowland Trucking customers. The dispatcher will work with electronic logging device (ELD) software and equipment to monitor hours of service (HOS), driver logs, and other metrics as they relate to the owner-operator drivers. Strong communication skills, problem-solving abilities, and leadership are key characteristics of this position.
- Assign loads to the contractors in a timely and efficient manner.
- Inform our Customer Service Representatives of all developments throughout the day so they can keep our customers updated.
- Monitor contractors’ HOS to route and prioritize contractors’ schedules to maximize turnaround.
- Update database in a timely manner with appropriate route, delivery status, and time stamps
- Document in our TMS for delays, dry runs, yard stops, missed loads, appointments etc.
- Update contractors with important information about orders, traffic, obstacles, and requirements
- Confirm contractors’ completed delivery information.
- Track where empty containers need to go and plan accordingly.
- Understand and manage cut-off times for deliveries to ensure proper scheduling.
- Willingness and ability to solve contractors’ issues in a timely and professional manner.

**Minimum Required Qualifications**:

- High school diploma or equivalent
- 1-3 years experience in the intermodal industry; dispatch preferred
- Bilingual English/Spanish
- Proficiency in Microsoft Excel and Outlook as well as overall computer skills
- Excellent verbal and written communication skills
- Strong conflict-resolution and problem-solving skills
- Ability to multi-task while maintaining a positive attitude
- Self-Motivated / Detail oriented / Ability to prioritize

**W.W. Rowland Trucking Co., LLC is a leading transportation company based in Houston, Texas. We offer a variety of services including local, regional, and OT trucking, secure drop lots, container yard storage, repair, and custom modifications services. Our terminal in **_Houston, TX _**is hiring an Intermodal Dispatcher to join the team. The Intermodal Dispatcher is responsible for managing the dispatch assignments and interacting with owner-operator truck drivers to ensure timely, accurate, and efficient service to W.W. Rowland Trucking customers.**:


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