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IT Operations Director

3 months ago

Santa Barbara, United States CenCal Health Full time

**California Annual Salary Range: $186,099 - $279,148 annually**

**Job Summary**

The Information Technology Operations Director plays a pivotal role in ensuring the seamless functioning and strategic advancement of the Information Technology (IT) Department at CenCal Health. This leadership position involves comprehensive oversight of IT operations, encompassing infrastructure management, service delivery, and team leadership. The Director is tasked with translating the organization's IT strategy into actionable plans, aligning them with overall business objectives.

**Duties and Responsibilities**

**Strategic Leadership**:

- Collaborate closely with the Deputy Chief Information Officer to formulate and execute IT strategies that align with the organization's goals.
- Drive innovation and technology adoption to enhance operational efficiency and support CenCal Health's mission.

**Operational Management**:

- Lead and manage a dynamic IT Operations and Help Desk team, fostering a culture of excellence and collaboration.
- Oversee the day-to-day operations of IT infrastructure, ensuring reliability, security, and performance.
- Plan, coordinate, and oversee IT Operation Department’s activities and established department goals, objectives, and operational priorities to ensure service levels and internal customer requirements are identified and consistently attained.

**Technology/ Process Implementation**:

- Spearhead initiatives related to VDI, Cloud migration, and Microsoft 365 administration, leveraging cutting-edge technologies for organizational benefit.
- Lead the development, implementation, and continuous improvement of ITSM processes and procedures, including Incident Management, Problem Management, Change Management, Release Management, Configuration Management, and Service Level Management.
- Ensure that IT services are delivered in accordance with agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), and that customer satisfaction is maintained at a high level.
- Establish and maintain a culture of service excellence within the IT department, fostering collaboration, accountability, and continuous improvement.

**Security and Compliance**:

- Proven track record of at least 10 years in a combination of risk management, information security, and IT jobs, with at least 5 years in a senior leadership role.
- Knowledge of common information security management frameworks, such as HITRUST, and NIST.
- Institute robust security measures and enforce compliance with industry regulations, especially during Cloud migration and Microsoft 365 implementation.
- Mitigate risks by implementing and maintaining effective security policies and procedures.

**Business Continuity and Disaster Recovery (Technology Recovery Plan)**:

- Develop and implement comprehensive Business Continuity Planning and Disaster Recovery strategies, ensuring the resilience of IT systems.
- Conduct regular testing and refinement of BCP/DR plans to guarantee organizational preparedness.

**Vendor and Stakeholder Management**:

- Cultivate and manage relationships with IT vendors and service providers, ensuring optimal partnerships.
- Collaborate with internal stakeholders to understand IT needs and align IT services with organizational requirements.

**Financial Oversight**:

- Assist the Deputy CIO to develop and manage the IT department budget and Optimize resource allocation to maximize efficiency and achieve cost-effectiveness.

**Continuous Improvement**:

- Champion a culture of continuous improvement within the IT department, identifying areas for enhancement and implementing strategic measures.
- Stay abreast of technological advancements and industry trends to drive organizational competitiveness.

**Emergency Response and Incident Management**:

- Develop and implement plans for IT disaster recovery, ensuring rapid and effective response to incidents.
- Lead emergency response efforts to minimize downtime and ensure business continuity.
- Adhere to all CenCal Health employee policies and procedures and meet required performance standards.
- Other duties and projects as assigned by the Deputy Chief Information Officer.

Critical Success Factors
- Inspire innovation and motivate others to excel
- Develop realistic action plans
- Prioritize and plans work
- Take initiative to identify problems and issues and seek solutions through collaborative methods
- Analyze information and make timely decisions
- Efficiently allocate resources and lead department to better serve customers
- Actively promote cross-departmental communications and teamwork that result in a cohesive and collegial work force

**Knowledge/Skills/Abilities**
- Deep understanding of IT infrastructure components such as networks, servers, storage systems, and cloud technologies.
- Proficiency in IT service management frameworks and best practices (e.g., ITIL) for effective service delivery and support.
- Knowledge of cybersecurity p