Medical Secretary

2 weeks ago

Lake Success, United States NYU Langone Health Full time

**NYU Langone Hospital-Long Island** is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. _For more information, go to _nyulangone.org_, and interact with us on _LinkedIn_, _Glassdoor_, _Indeed_, _Facebook_, _Twitter_, _YouTube_ and _Instagram_._

**Position Summary**:
We have an exciting opportunity to join our team as a Medical Secretary - NYU Langone Nassau Gastroenterology Associates - Lake Success.

**Responsibilities**:

- Schedules appointments for visits, treatments, and procedures,
- Reviews appointment confirmation responses and manages waitlists,
- Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms,
- Obtains authorizations for services as needed,
- Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner,
- Handles faxes and mail,
- Prepares standard letters and forms as needed,
- Performs other duties as needed
- Administrative Physician and Practice Support
- Demonstrates knowledge of the organization’s patient experience expectations and Service Standards and incorporates them in to the performance of duties.
- Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.). Answers phones and screens incoming calls. Provides information, take messages, or redirects calls to the appropriate person.
- Maintains cooperative and professional relationships with physicians, nurses, and office staff.
- Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements, and/or a heavy workload.
- Demonstrates communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing, and in electronically sent messages.
- Participates in training staff in registration and office policies and responsibilities. May assist, provide guidance and/or train less senior staff
- Provides patients with non-clinical instructions for any upcoming appointments/procedures.
- Promotes the use and sign-up of MyChart
- Follows scanning guidelines and best practices for importing outside documents
- results, records, forms, etc.
- Reviews the waitlist periodically and ensures patients are being called and offered appointments.

**Minimum Qualifications**:
To qualify you must have a High School diploma. Must include one year of prior physician practice experience and knowledge of medical terminology or the equivalent combination of education and experience. Written and oral communication skills. Excellent organizational skills and the ability to prioritize multiple tasks, projects and assignments. Exceptional attention to detail and accuracy. Proficiency in Microsoft Office and EHR (EPIC preferred). Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience.
Preferred Qualifications:
Intermediate knowledge of computer-based scheduling, appointment programs or EPIC EHR system strongly preferred.

**Education**:
High School Diploma Required
Required Languages:
English Required
Minimum Experience:
1 Year
Other Working Conditions:
**Preferred Qualifications**:
Preferred Qualifications:Knowledge of computer-based scheduling and appointment programs. Excellent telephone skills.

NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $63,332.88 - $59,748.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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