Digital Workflows Product Delivery Manager, Vice

1 month ago

Wilmington, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**

As a Product Delivery Manager in the Digital Workflows Platform Product Management and Governance team, you will focus on driving consistent processes across the product line supporting product planning, delivery, and execution concentrating on reporting, cross team collaborations, and value realization. This role will focus on the Digital Workflows ServiceNow platform product strategy helping to drive adoption, expansion, and liaise with groups across the firm interested in exploring the power of the platform.

**Job responsibilities**
- Works as part of a team focused on cross product delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
- Accountable for coordination, management, and delivery of product line monthly and quarterly business reviews as well as participating in regular book of work assessments; schedule management to meet deadlines; performing retrospectives to find improvement opportunities
- Accountable for managing intake of large scale engagements following the documented business case process; liaising between the customer, vendor, finance, product teams, architecture, and others to evaluate potential value delivery
- Effectively communicate with leadership, team members, and customers to provide clear direction, definition of value, and project status
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

**Required qualifications, capabilities, and skills**
- 5+ years of experience in product delivery, program management, and performance optimization
- Independently motivated, actively seeking out opportunities across the product line ecosystem to drive improvements
- Able to prioritize time to ensure actions are completed within required deadlines yet willing to raise a hand when help is needed
- Understands urgency as well as unexpected requirements, adjusting accordingly
- Organized, well spoken, comfortable working with all levels of management
- Able to create executive level visuals with powerpoint as well as familiarity with other tools such as Lucid Charts
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Proven ability to manage and implement operational effectiveness initiatives
- Proven ability to operate within the product development life cycle and agile methodologies

**Preferred qualifications, capabilities, and skills**
- Proficient knowledge of the product development life cycle, design, and data analytics
- Experience in vendor relationships, contract management, and contract worker management
- Experience with audit and controls as they relate to product delivery
- JIRA Align portfolio management

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/

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