Workflow Coordinator

4 weeks ago

Wilmington, United States Corporation Service Company Full time

Workflow Coordinator - Annual Report Prep & File

Any United States CSC Location (Onsite)

Monday-Friday 9am-6pm MST

Some of the things you’ll be responsible for:

Ensure we are consistently delivering on the CSC Customer Promise and providing a high-quality experience for our customers Partner with Service Leadership and Salesforce Teams to review and further enhance our processes and workflow Monitor incoming client requests via all methods to ensure timely response and order placement Work independently to develop new initiatives and processes in order to make strong recommendations to leadership based on business and customer needs Provide regular performance level updates to Service Leadership, including presentations and written summaries Organize the workflow to meet customers’ time frames and demands Support your direct team colleagues as needed Help the service team identify when an issue may be happening, escalate as need, and work to define proper communication out to the team

What technical skills, experience, and qualifications do you need?

Salesforce knowledge and experience A passion for delivering exceptional customer service An analytical mindset with an ability to seek to understand, to make recommendations and decisions, and to problem-solve Proven ability to organize and manage a project independently, driving it forward to completion Strong negotiation, listening, and communication skills, both verbal and written Experience communicating effectively with technical staff, non-technical staff, teammates, and all levels of leadership Ability to organize the workflow to meet customers’ time frames and demands Strong computer skills and proficiency in MS Office, Word, and Excel Exceptional attention to detail Ability to multi-task, prioritize, adapt, and deliver results in a deadline driven environment Problem-solving skills Experience working in a customer service or administrative capacity Energetic self-starter who thrives in a fast-paced, team-oriented environment Flexibility in your hours and a willingness to stick with it until the job gets done

Candidates for this position must be eligible to work in the country without sponsorship

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