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Field Service Supervisor

3 months ago

Brea, United States The Rooter Company - We Serve You Full time

**Job description**

The Rooter Company is looking for a Field Service Supervisor to join the team.

Primary Responsibilities:

- Ensure compliance with payment processing procedures for job initiation, continuation, and completion.
- Assist in developing and following monthly staffing schedules to support the operations of the company
- Actively recruit and provide input on the selection and management of technicians in line with our core values and goals.
- Maintain a safe working environment, prioritizing personnel safety in all situations.
- Oversee the performance and results of the plumbing service technicians.
- Train and mentor plumbing service technicians in The Rooter Company’s service model.
- Drive team performance to achieve productivity and conversion goals.
- Conduct weekly ride-along training sessions to boost plumbing service technicians' confidence, enhance performance, and support their professional development.
- Act as a liaison between customers, technicians, and staff to promptly and effectively resolve service issues.
- Promote The Rooter Company’s core values, encouraging technicians to take pride in maintaining their trucks, tools, parts, and inventory.

Required Knowledge, Skills, and Abilities:

- Minimum of three to five years of verifiable plumbing experience in residential service and maintenance. (preferred)
- Knowledge of local and national plumbing codes.
- Ability to read and interpret blueprints and drawings.
- Basic change order cost-estimating experience.
- Valid driver’s license and a clean driving record.

Educational/Certification Requirements:

- GED or high school diploma.
- Journeyman license. (preferred)

Environmental Conditions:

- Field service environment.
- Exposure to smells associated with sewer and water sounds associated with power tools.
- Exposure to dust and other debris.
- Extreme weather conditions.
- Extended work hours, including day and/or evening shifts.
- Local travel.

Physical Requirements:

- Ability to work under stressful conditions and potential verbal/physical confrontations.
- Ability to work extended hours, nights, or weekends.
- Ability to stand, walk, climb ladders and stairs, climb, balance, stoop, kneel, crouch, and/or crawl.
- Natural or corrected vision for close, distant, peripheral vision with normal depth perception.
- Ability to perform work assignments with or without reasonable accommodation for a known disability.

**Job Types**: Full-time, Contract

Pay: $38.00 - $57.00 per hour

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Maintenance: 1 year (preferred)

License/Certification:

- Driver's License (preferred)

Ability to Commute:

- Brea, CA (preferred)

Ability to Relocate:

- Brea, CA: Relocate before starting work (preferred)

Work Location: In person