Client Services Manager

5 days ago

Roselle, United States GC Realty & Development, LLC Full time

Do you love Chicago Real Estate Investing? Do you want to work with Real Estate Investors? Can you lead & manage a team?

**Role Overview**:
The Client Services Manager will lead a team directly responsible for managing the day to day communication with the real estate investors we manage for. You will lead your team on all aspects of the rental cycle including navigating high-pressure situations while maintaining positive relationships. You will have a team to collaborate with that includes a leasing team, maintenance team, collections team, and a customer service team to help you succeed; but you will own the results. With our portfolio set to double in size over the next three years, we want growth minded team members that need personal growth in order to be happy.

**Your Day To Day In this Role**:

- ** Communicate W/Clients**: Your team will work closely with 300-350 clients that hire GCR&D to provide the day to day client facing communication
- ** Solve Maintenance Problems**:Utilize your property component knowledge to advise clients on maintenance, repairs, and replacements with your in house maintenance team to execute.
- ** Navigate Laws & Ordinances**: Protect property owners from laws like RTLO, CRTLO, & all of the suburb ordinances
- ** Manage Your Team**: You will have 4-7 direct reports in addition to collaborating with the various departments that will help you achieve your day to day success.
- ** Solve Problems**: Make informed decisions swiftly and logically to address owner, tenant, and property issues.

**Your Background**:

- 3-5 years of experience in a management role in the scattered site Property Management industry here in Chicagoland
- Experience working w/investors (property owners)
- Understanding of day-day managing everything from single family to smaller multi family buildings(1-56 units)
- Experience in maintaining midwest housing stock (some Chicago properties are 140 years old)
- Managed a team of 4+ direct reports previously

**What You Will Get**:

- Salary of **$75,000 to $90,000** + Annual Performance Bonus Opportunity
- Benefits include **medical, dental, vision**, optional life and AD&D, disability, critical illness, accident, & healthcare FSA
- 8 **Paid Holidays + Birthday Holiday**:

- ** Paid time off (PTO**)
- 401k Plans
- Opportunities for professional growth and development
- Make a significant impact on the success and growth of our maintenance division

GC Realty & Development, LLC, has been around for over 20 years and is known around the Property Management world and an innovative industry leader If we cant provide amazing service to our clients and residents then nothing else matters.

What makes us so special? Every day at GC Realty & Development LLC, we deliver The GC Realty Experience through our company core values: RESPONSIVE, OWN IT, WHATEVER IT TAKES, and BETTER RESULTS. The GC Realty Experience is simply part of our DNA. You see it in our words, actions, and decisions every single day. We want any GC team member, client, resident, vendor, or anyone that comes in contact with the brand to feel the GC Realty Experience. We consistently make doing business with us easy by offering the right solutions the first time and leaving everyone with a remarkable customer experience.

The GC Realty Experience is our way of doing business, it is our North Star. By consistently delivering The GC Realty Experience, we build trust among our tenants, clients, vendors, and all those who interact with our brand. It drives accountability and collaboration among us, fostering a culture of excellence and constant improvement. You may find it easy to follow in good times, but it's when you're dealing with especially difficult issues that the GC Realty Experience shines brightest, separating us from our competitors. It doesn't matter where you sit in the company. You make the GC Realty Experience a reality every day.

Are you the right fit??? We encourage you to check out our reputation online, our GlassDoor reviews, and our podcast Straight Up Chicago Investor.

Location: 60172

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