Hotel Front Desk Clerk- Resident Live In
3 weeks ago
**Qualifications**:
- Must possess basic computer, analytical and problem-solving skills
- Must have schedule flexibility for shift from 2 to 9 pm, as well as weekends and holidays
Ability to lift, pull, and push moderate weight
- Professional appearance and conduct
esponsibilities
- Front Desk associates contribute to the hotel's commitment to high quality guest service and teamwork and must be reliable and the kind of person who appreciates high standards of excellence
- Greeting all guests (internal and external)
- Processing guest reservations, check-ins and check-outs
- Maintaining accurate guest information in the hotel property management system
- Handling collection efforts of all in-house balances and notifying management of potential liabilities
- Balancing all cash, check, credit card and ledger accounts through verification, shift reports and performing audit functions if assigned
- Handling cash and credit payments in compliance with the hotel’s cash handling policy and PCI compliance
- Responding to all guest requests efficiently
- Ensuring guest satisfaction, approaching all encounters with guests and employees in a friendly, efficient and service-oriented manner
- Providing information to guests about hotel policies, services and amenities
- Managing a multi-line phone system while providing exceptional customer service over the phone
- Performing welcome calls after each check-in
- Responsible for the safety of hotel guests and the asset itself
- Running the audit, confirming accuracy and addressing any discrepancies
- Responsible for the safekeeping of guests and hotel property
- Ability to carry out fire panel and safety protocols, directing guests in the event of an emergency
- Communicating all overnight situations to management
- Ability to handle high-stress situations
- Handling and distributing guest packages and mail
- Maintaining cleanliness of public areas and sanitizing frequently
- Preparing and servicing the hotel breakfast buffet
- Completing daily checklists and logs
- Processing H Market transactions and re-stocking inventory as needed
- Effectively communicating all pertinent information to other associates and departments**Job Types**: Full-time, Part-time
Pay: $16.50 - $22.44 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Weekends as needed
Work setting:
- In-person
**Experience**:
- Hotel experience: 1 year (preferred)
Work Location: In person
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