Move in Coordinator

2 weeks ago

San Rafael, United States Eldercare Alliance Full time

Who We Are:
An Elder Care Alliance Community
- Actual pay decision based on factors including experience, skills and training_

Do you enjoy working with seniors? Do you want to work in a setting where you are valued and appreciated? AlmaVia of San Rafael is a vibrant assisted living and memory care community. We pride ourselves on being a person-centered community and value our employees and residents. We are currently hiring.

About This Career Opportunity:
The Move In Coordinator is an integral part of the Sales and Marketing department. This position supports revenue and occupancy growth by managing effective move-in processes from the point of deposit to physical move-in in Assisted Living communities. This role also serves as a key back-up sales team member, when the Sales and Marketing Director is not available.

**JOB PERFORMANCE STANDARDS**

I. CORE PERFORMANCE STANDARDS: Consistently exhibits behavior as set forth in the attached Core Performance Standards.

II. ESSENTIAL FUNCTIONS
- Assist incoming residents with all facets of transition and move to the property with urgency.
- Completes/organizes new resident paperwork and files including required documentation and residency agreement.
- Assist with orientation of new residents and follow-up after move process to ensure satisfactory resident and/or family experience.
- Follow-up with new resident and family weekly to ensure a smooth transistion to community.
- Coordinate communication amongst multiple departments and buildings to ensure all move-ins and transfers are completed smoothly while providing superior customer service.
- Monitor and maintain apartment inventory and coordinate the preparation of selected apartment to ensure readiness for move-in.
- Complete and maintain key occupancy and marketing reports in partnership with the Sales and Marketing Director.
- Conduct tours of the community and answer inquiry calls when marketing team is not available.
- Works with Sales and Marketing Director to create and update resources and marketing materials, for residents and famility members.
- Performs other duties and responsibilities as assigned.

Are You Qualified?:
**Here's what you need**:

- Bachelors degree preferred.
- Prefer one year of experience working with older adults, preferably in the senior living industry.
- Proficient in MS Office programs.
- Must pass a background check and health screenings to include physical and TB tests.
- For the health and safety of our team members and residents, Elder Care Alliance may require team members to vaccinate, participate in daily screenings, surveillance teating, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of infectious diseases, per regulatory guidelines.

**Skills and Attributes**:

- Demonstrated excellence in customer service and organization skills.
- The ability to demonstrate theories and practices of aging adults.
- Ability to work with and interact with cognitively impaired individuals.
- Able to be be flexible, adapt, and repond to change, make decisions in stressful situations, and prioritize tasks and projects.

**Compensation and Benefits**:
We offer competitive *pay and phenomenal benefits. Subject to eligibility requirements benefits include:

- Generous Paid Time Off
- Paid holidays
- Retirement plans
- Comprehensive medical, dental & vision plans
- Flexible spending
- Tuition Reimbursement to promote your career advancement.
- ++much more
- Actual pay decision based on factors including experience, skills and training

“Equal Employment Opportunity/M/F/disability/protected veteran status”

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