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Remote Support Agent

1 month ago

Dover, United States The Sleepy Tooth Group Full time

**Preferred Qualifications**:

- 2 years office/administrative experience
- Working knowledge of computers for word processing, scheduling, insurance claims processing, and records management. Eaglesoft experience preferred
- Knowledge of dental terminology
- Understand and comply with policies and procedures associated with a dental practice
- Understand and comply with HIPPA

**Responsibilities**:

- Answer and respond to telephone calls with professionalism
- Confirm upcoming appointments by telephone
- Schedule patients for efficient use of doctor and staff time
- Check patient backup list to try to fill in cancellation and no-show appointment times
- Gather and accurately record dental, medical, and insurance information from patients
- Verify patient insurance coverage
- Securely store and handle records in compliance with legal requirements, including HIPAA regulations
- Accurately file patient information
- Ensure confidentiality of all personal and employment-related information
- Respond to Simplify request ( appt request)
- Perform other tasks as assigned by the leadership

**What You Can Bring To Our Team**:

- Excellent customer service skills
- Creativity, Communication, and problem-solving ability
- Great time management and ability to work independently and as part of a team
- Established phone etiquette
- Adaptable and ability to work in a fast-paced environment
- Dental experience not required but preferred

**Remote Requirements**:
The Remote Support Agent is a fully remote role, meaning that all duties are to be completed outside of the client practices or company home office. Traditionally the remote location would be the employee’s home but may be completed elsewhere so long as the location does not compromise privacy and security requirements for the role. These requirements include a secure internet connection, the ability to work privately with confidential patient information, and ensure that confidential patient information is kept safe and secure.
Other remote workspace requirements are as follows:

- The workspace should be a private area free of interruption from outside sources
- The workspace should be able to easily accommodate the Remote Support Agent, their work equipment (laptop, phone) as well as any additional materials needed for the role, such as notepad, writing utensils, etc.
- The Remote Support Agent should be able to freely have phone conversations with patients in their workspace without compromising their information integrity

**Other Requirements**:
The duties of the Remote Support Agent will primarily be completed within their workspace. They should not attempt to complete non-work tasks during working hours, such as completing household chores while making calls. The activity classification of this role is sedentary, meaning that the duties completed by the Remote Support Agent are done seated at their designated workspace.

**Physical Requirements**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may be regularly required to sit in front of a computer for long periods. The employee will also be required to be on the phone throughout their shift.
(When required by the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

**Interested? Please submit your resume as soon as possible**

*The Sleepy Tooth Group is committed to equal employment opportunity and it is our policy to ensure that employment-related decisions are made without regard to any classifications protected by applicable federal, state, or local law*

Pay: $17.00 - $20.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- Hybrid work

**Experience**:

- General dentistry: 2 years (preferred)
- Administrative: 2 years (preferred)

**Language**:

- Spanish (preferred)

Ability to Relocate:

- Dover, DE 19904: Relocate before starting work (required)

Work Location: Hybrid remote in Dover, DE 19904

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