Cosmetics Counter Manager

4 weeks ago


Sacramento, United States Macy's Full time

**Job Overview**:

- **A Counter Manager leads their counter by creating goals, tracking sales results, and driving all operations that are driven by the Beauty Department. This can include: creating, leading and participating in events, driving sales and customer experience within these brands, helping manage client outreach and sharing product knowledge and assisting with trainings. This position also manages employee that are part of the Prestige Team.**_
- **Must be 18+ years old to apply, previous retail cosmetics experience and leadership experience is preferred.**_

**Essential Functions**:

- Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own
- Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
- Provide an exceptional customer experience by ensuring the customer is always the priority
- Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area
- Handle all returns courteously and professionally
- Sell cosmetics and related merchandise according to customer service techniques and professional selling skills
- Determine customer needs based on personal features and other customer preference related factors
- Use clientele program to maintain customer profile and contact information to increase personal sales
- Be knowledgeable of and perform sales support functions related to POS procedures
- Attend product training classes and seminars and participate in pre-selling events to maximize sales
- Ensure proper presentation, organization, storing, and replenishment of stock
- Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
- Ensure work area is free from hazards and work in a safe manner
- Adhere to Asset Protection and inventory control and compliance procedures
- Be in compliance with all hygiene standards
- Be on standby in case business volume should require additional Cosmetics assistance
- Follows shortage programs and procedures

**Qualifications and Competencies**:

- No Education or Experience Required, but experience is highly preferred.
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
- Resourceful and able to adapt quickly to changing priorities
- Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

- Position requires prolonged periods of standing/walking around store or department
- May involve reaching, crouching, kneeling, stooping and color vision
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
- Frequently lift/move up to 25lbs

Pay: $19.00 - $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance

Schedule:

- 8 hour shift
- Weekends as needed

Application Question(s):

- Are you 18 years of age or older?
- What are you available to work on the average week? Are there any specific days you require off work? Mornings, evenings. weekends are required for retail positions.

**Experience**:

- Retail Cosmetics Sales: 1 year (preferred)
- Leadership: 1 year (preferred)

Work Location: In person


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