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Case Manager Bilingual

5 months ago

Goleta, United States Good Samaritan Shelter Full time

**Essential Duties and Responsibilities**:
As a Housing Retention Case Manager, your primary responsibility is to support clients in accessing services. Case management services encompass a wide range of tasks, such as conducting case management assessments, developing personalized service plans, linking clients to employment services, addressing health and wellness objectives, and fulfilling all service requirements,
- Provide ongoing outreach and case management to clients residing in the Program
- Offer strengths-based case management and service coordination to aid clients in achieving and sustaining stable employment.
- Collaborate with clients to create personalized service plans that address both short-term and long-term objectives. Provide continuous case management support to monitor progress and adjust goals as necessary.
- Deliver services geared towards empowering clients to independently tackle challenges, utilize effective coping strategies, and self-manage their care. Implement evidence-based practices such as intensive case management, Motivational Interviewing, Harm Reduction, and Trauma-Informed Care in service delivery.
- Educating tenants about substance use and potential issues associated with it.
- Assisting tenants in obtaining and managing treatment services, including detox, out-patient, and in-patient programs.
- Providing information and support to help tenants attend community-based resources, such as 12 Step programs and sober activity groups.
- Collaborating with tenants to explore and practice ways to reduce their current level of substance use.
- Conducting interviews, reviewing records, and consulting with other professionals to evaluate the client's condition.
- Developing a treatment and rehabilitation program tailored to each client's recovery.
- Providing individual counseling to support clients in overcoming alcohol and drug dependency.
- Referring clients to other support services, such as medical evaluation and social services, as needed.
- Monitoring the client's progress and preparing reports to promote prevention of drug and alcohol abuse.
- Assisting tenants in setting personal goals related to their substance use, including reducing or adopting safer practices.
- Providing relapse prevention support to tenants after they complete treatment.
- Addressing problematic smoking issues, educating tenants about the physical effects of tobacco/nicotine use, and assisting with smoking cessation resources and services.
- Ensures a safe and secure environment for clients.
- Provides crisis prevention and intervention when necessary.
- Demonstrate the capability to promptly recognize and respond to emergency situations, including overdoses, while also possessing effective skills to deescalate tense situations.
- Transports clients in the agency-provided vehicle for appointments as required.
- Responsible for the accurate and timely logging of notes in the ETO and EHR county system.
- Responsible for promptly notifying the manager of any work orders that need to be submitted or supplies that need to be ordered.
- Responsible for attending staff meetings, ensuring timely completion of training, and accurately completing timecards.
- Perform related duties as assigned by the supervisor.
- Maintain compliance with all company policies and procedures.

**Education and/or Work Experience Requirements**:
This section outlines the essential knowledge, skills and abilities are required to perform the daily tasks and job duties bulleted above.
- High School Diploma or equivalent: A minimum educational requirement to demonstrate basic literacy and communication skills.
- Hold an Associate’s Degree in a related field or have an equivalent combination of education and experience.
- Have at least 2 years of experience working in social services, with populations experiencing homelessness.
- Experience in case management practices and working knowledge of various appropriate counseling techniques
- Excellent communication skills: Ability to effectively communicate with clients, colleagues, and external stakeholders.
- Crisis intervention skills: Capacity to handle crisis situations and de-escalate conflicts.
- Empathy and compassion: Demonstrating genuine care and understanding for individuals experiencing homelessness.
- Ability to work in a team: Collaboration and cooperation with other staff, volunteers, and external agencies.
- Excellent computer proficiency (MS Office - Word, Excel and Google)

**Required Qualifications**:
**Employment Eligibility Verification**:

- Must provide documentation to establish identity and employment eligibility in compliance with legal requirements. This may include a U.S. passport, Permanent Resident Card, or other acceptable forms of identification.

**Negative Tuberculosis Test**:

- Must provide documentation of a recent negative tuberculosis (TB) test result to ensure a safe and healthy work environment.

**Background Screening**:

- Successful com