IT Support Specialist

2 weeks ago

Bakersfield, United States Kern Community College District Full time

**Salary**
- $5,543.79 - $7,833.24 Monthly**Location**
- Bakersfield, CA**Job Type**
- Classified**Job Number**
- FY23-2400761**College**
- District Office**Department/Division**
- Information Technology Services**Opening Date**
- 04/16/2024**Closing Date**
- Continuous**Basic Function**:
**DISTINGUISHING CHARACTERISTICS**:
The IT Support Specialist is distinguished from the Systems Support Specialist I by an exclusive and added area to assist with Systems Administration type duties.

**Representative Duties**:

- Assist with research, installation and maintenance of backend IT Systems Administration services needed to support functions such as Device management, Device Security, Software patching and Software deployment.

Utilize, evaluate, and provide input on Systems Administration support processes and tools.

Assist with support of Systems infrastructure district wide. Leverage Active Directory capabilities such as group policies, printer resources, shared directories, containers, and groups needed to effectively support end-users.

Assist with Cross-Training of and Knowledge Transfer to College IT staff in Life Cycle management for end-user devices (Workstations, Laptops, Tablets, etc ).

Coordinate and/or lead district wide IT working groups for Tech Support or Systems Infrastructure related initiatives such as standardizing and utilizing best practices for patching end user devices.

Working collaboratively across all of IT, provide IT support for faculty, staff and administrators and ensure timely IT problem resolution or escalation to IT support staff located throughout KCCD (District Office, College sites).

Create, update, track and complete cases in KCCD IT’s Help Desk tracking system, for all IT problem and training requests from end-users.

Assist with the development and promotion of self-help resources such as Knowledge base articles, online training resources and end-user documentation utilized by KCCD students, faculty, and staff, as well as KCCD IT staff and Help Desk agents.

Maintain records and documentation for asset management and hardware replacement planning purposes.

Maintain, update and track inventory of District software licenses.

Receive, prioritize, and complete individual and group requests for hardware or software moves, adds, and changes.

Help provide hands-on training to users in the use of hardware and software and ensure end users are aware of what hardware and software is available for their use and how to obtain support for all IT services.

Handle end-user requests for hardware and software pricing and quotes.

Assist with software installation, patch management and inventory management. Undertake appropriate professional development opportunities to stay current on needed job skills and knowledge.

Perform related duties as assigned.

**Minimum Qualifications**:
**Any combination of education and experience equivalent to**:
**OR**

High school diploma, GED or equivalent certificate of competency and four years of work experience such as described in the representative duties section of the specification.

**Knowledge and Abilities**:
**KNOWLEDGE (USE, CONFIGURATION, INSTALLATION, TROUBLEHOOTING) OF**:
Modern enterprise level Information Technology Systems and processes.
Microsoft Technologies such as Active Directory (i.e. Group Policy, User Management, etc.) and Microsoft 365 Cloud Services
Virtualization (i.e. VMWare, Windows HyperV)
Networking (Wired, Wireless, TCP/IP).
Backup and Recovery solutions and practices.
Workstations, Servers, Switches, Laptops, Printers, Copiers, Mobile devices, and related peripherals.
Common client operating systems (i.e. Windows, MacOS)
Client Security software and techniques.
Uses, capabilities, characteristics, and limitations of computer and related equipment.

**ABILITY TO**:
Install, maintain and support a variety of software packages.
Train or assist users in the use of technology
Work independently with little direction.
Work collaboratively across many IT and non-IT work groups.
Understand and follow oral and written instructions.
Communicate effectively both orally and in writing.
Establish and maintain cooperative and effective working relationships with others.
Set, prioritize, manage and meet realistic deadlines in a high-pressure environment.

**SALARY RANGE**

**$5,543.79**:

- $7,833.24 monthly**

**Maximum Entry Level Salary**: $5,824.45 monthly**

***SPECIAL INSTRUCTIONS**
- Completed Online Application for Employment form
- Current resume
- Letter of interest (Cover Letter)
- Copy of legible transcripts
- It is the applicant's responsibility to redact (or remove) any personal information from all documents prior to uploading. This includes Social Security Numbers, Date of Birth, and any photos of the applicant._

Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements. EEO Plan 2021-2024

**Note**:The District is

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