Account Specialist

4 weeks ago

Beverly Hills, United States City of Beverly Hills, CA Full time

**Job Summary**:
**Who We Are**
The City of Beverly Hills has a long-standing reputation for providing superior customer service to residents, businesses, and visitors. This characteristic, combined with outstanding staff in all departments, has been a hallmark of success for this high-performance organization. The municipal government (approximately 1,080 full-time and part-time employees) provides the highest quality safety services, recreational, municipal services, and physical environment.

**What We Do**
The Finance Department provides a variety of services to other City departments and to the public that includes finance/accounting, budget, and revenue. The Finance Department is responsible for the management and oversight of the City's budget, purchasing, accounts receivable and payable, investments, business tax collection, audits, business and transient occupancy tax collections, cashiering functions, utility billing and accounting activities.

**What We're Looking For**
The Revenue Division team oversees the City’s revenue administration functions including utility billing, cashiering, business tax, regulatory permits, Citywide fees, and other important revenue-generating operations and processes. As an Account Specialist on the Revenue team reporting to the Revenue Manager, you will assist on a variety of clerical, fiscal, and customer support tasks. This position creates and maintains a variety of customer accounts and processes financial and municipal transactions including utility billing, business tax, cashiering, accounts receivable, collections, and accounts payable tasks. Someone in this role will maintain and process financial records in an accounting system.

An Account Specialist will often communicate with members of internal City departments such as Finance, Public Works, Community Development, and Information Technology in addition to working with external customers, so strong relationship-building and communication skills are key to being successful in this position. Additionally, this person will be expected to assist customers face-to-face with any billing or utility account related issues.

**Selection Process**
- Supplemental Questionnaire
- Please be sure to submit a resume
- Online multiple-choice assessment
- Virtual Interviews
- Departmental Interviews

**Conviction History**
As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, you will be contacted to schedule a fingerprinting appointment.
**Conclusion**
**Disaster Service Workers**
All City of Beverly Hills employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

**Major Duties**:
**DEFINITION**
To perform a variety of moderately difficult clerical, fiscal, and customer support tasks; to create and maintain a variety of customer accounts and process financial and municipal transactions including utility billing, business tax, cashiering, accounts receivable, collections, and accounts payable tasks; to maintain and process financial records in an accounting system; and to provide clerical or technical support to an assigned supervisor.

**EXAMPLES OF ESSENTIAL DUTIES** - Duties may include, but are not limited to, the following:

- Perform cashiering functions; prepare daily cash drawer; receive and count cash, and make accurate change; reconcile daily receipts of monies received; prepare bank deposits and tickets, revenue summary sheets, and other related documentation as assigned.
- Process lockbox payments for miscellaneous receivables using online banking decision tools: review deposit data, identify and address errors, accept remittance file, upload deposits into customer accounts in applicable databases, and electronically maintain files relating to these deposit transactions.
- Determine or confirm appropriate business tax classification in accordance with Beverly Hills Municipal Code; contact businesses as needed; generate invoices for appropriate business tax category. Generate business tax license certificates and renewal and late notices.
- Participate in a variety of discovery efforts related to business tax assessments and/or business tax classification, e.g. perform online research of businesses proposing

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