District Manager
3 weeks ago
Overview:
:
**GENERAL SUMMARY & SCOPE**
The District Manager (DM) is responsible for leading through Ulta Beauty's strategic plan and mission, vision, and values to develop high performing teams that consistently deliver top-line sales growth for each store in the DM's district. As an experienced multi-unit leader, the DM is responsible for leading teams of 13+ stores, on average. This leader drives their business through a focus on performance (sales, service, and expense control), people (talent acquisition, training, and development), and process (operating procedures and compliance standards) for the region. This position requires a passion for process excellence, a drive for results, and the ability to proactively work collaboratively across all levels of the organization.
**PRINCIPAL DUTIES & RESPONSIBILITIES** *(Essential Job Functions)
The DM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):
**Performance**
- Provide directional leadership, expectations, and priorities derived from the company's strategic plan to each store team in the district.
- Promote a culture of accountability to meet or exceed Ulta Beauty's goals related to retail and service sales, guest loyalty (including credit), payroll, retail shrink, and omni-channel sales as set by Ulta Beauty for the DM's district.
- Drive company profitability through operational excellence, top-line sales growth, and expense control for the DM's district.
- Review and analyze Ulta Beauty's financial and/or operational reports regularly for the DM's district, and provide timely responses as needed. Address underperforming metrics for stores in the DM's district to drive profitability and achieve Ulta Beauty's goals for these stores.
**People**
- Attract, hire, and retain a diverse team of top talent, and efficiently address any staffing needs in the district.
- In partnership with the RVP and People Success, address policy violations with appropriate corrective action up to and including separation of employment fairly and in accordance with Ulta Beauty's policies and procedures.
- Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest communication, and prioritization of work.
- Create an inclusive environment that encourages the growth and engagement of all associates.
- Lead all aspects of direct report development including training; providing individualized, competency-based feedback and coaching; performance reviews; succession planning; and individual development plans to enable continuous development and drive sales performance.
- Model a culture of open communication by sharing enterprise strategy with direct reports and creating goals in alignment with Ulta Beauty's goals for the district.
- Liaise between store staff, district leadership, and business partners to obtain resources, remove obstacles, and drive in-store improvements for stores in the DM's district. Build a guest-centric culture by ensuring the Guest Engagement Leader program is consistently executed throughout each store in the district, and all guest concerns are reacted to and resolved with a sense of urgency.
**Process**
- Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards.
- Regularly visit all stores in the DM's district.
- Provide directional leadership to support the adoption of new initiatives and technology.
- Ensure the execution of all store tasks and communicate expectations for all stores in the DM's district.
- Continuously analyze performance relative to stores' operational compliance, including shrink and audits.
- Develop strategies to leverage company tools to improve and meet Ulta Beauty's expectations for all stores in the DM's district.
- Swiftly react to the changing needs of the business with an entrepreneurial spirit and inspire the team to do the same.
- Regularly communicate with and provide feedback to field and corporate leadership on business trends and opportunities, operational challenges, merchandise needs, and competitive landscape for all stores in the DM's district.
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**JOB QUALIFICATIONS**
**Education**
Bachelor's degree is preferred
**Experience**
- 3-5+ years of fast-paced, multi-unit retail management experience
- Financial management: success with driving top-line sales, interpreting reporting data and turning insight into action, managing budgets, and controlling expense
- Retail management: proven ability with achieving operational excellence, driving a service culture, remaining agile with changing priorities, and understanding and anticipating market trends Leadership management: solid experience with attracting, developing, and motivating top talent, influencing priorities, swiftly adapting to change, leading others through the change-c
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