Quality Manager

4 weeks ago

Washington, United States VOLUNTEERS OF AMERICA CHESAPEAKE AND CAROLINAS, INC. Full time

**JOB SUMMARY
**The Quality Manager is responsible for planning, organizing, leading, coordinating, and supervising supporting compliance and incident activities including training, investigations, and VOAC/DDS/DOH/DHCF safety protocols and regulations.

**Key Responsibilities**

Takes responsibility for any issues noted and demonstrates the ability to actively problem solve by seeing, developing, and implementing viable solutions using appropriate internal and external agency resources.

Follow the schedule of monthly Quality Assurance/Quality improvement audits and monitors. The yearly schedule is developed in collaboration with the Director of Quality & Compliance.

Ensure via quality reviews that staff respect confidentiality and HIPPA regulations

Provide administrative assistance to the Director of Operations related to policy and training needs and activities.

**Audit Ready Systems for Staff**

Ensure all training files for employees comply with all regulatory entities by:

- Develop and continuously update a formal phase I, III, and IV curriculum in collaboration with the DC leadership team. Collaborate with outside vendors to implement training software (I-manage) that will allow for many reports, online training classes, storing training tests and other documents from staff development, and continuously updating a Training Program for leadership enhancement of skills (i.e. Management Development Program).- Manage the delivery of training and development programs and, in a more senior role, devise a training strategy for the organization. Monitor and review the progress of trainees through questionnaires and discussions with managers.
- Prepare unit monthly reports and maintain departmental training class and deadline calendars. Setup and maintain all files related to the Training department including both paper files and electronic files: including data entry of information into required databases.

**Life Enrichment for Individuals**
- Use data obtained from Incident Investigations and Quality Assurance and Improvement reviews to improve the lives of individuals and protect them from harm.
- Ensure that service recipients live the life that they would like to, as outlined in our philosophy.
- Train, coach, develop, and counsel all levels of staff regarding strategies and activities that will improve the life experiences of individuals supported in the program.
- Collaborate with the Director of Quality Assurance and compliance and the Director of the Program, to verify that services provided to individuals are effective and necessary.
- Assist in resolving resident grievance issues

**Medical and Health Services**
- Conduct secondary quality assurance reviews on all Medical Health and Wellness charts.
- Work in coordination with the nursing department/ consultants to ensure that the assigned program complies with contract requirements from funders and adheres to Volunteers of America Chesapeake Inc. Policies and procedures related to nursing standards.
- Immediately inform and maintain communication with the Program Director and Director of Quality Assurance and Compliance, and/or Vice President regarding significant areas of risk and/or substandard delivery of services, quality, or compliance.

**Community Connections and Celebrations**
- Monitor opportunities for enhanced quality assurance practices by serving on committees and collaborating with external stakeholders.
- Offer resources to clinical and residential staff for purposes of enhancing community experiences.

**Communication**
- Maintain a positive professional image at all times and while representing the agency in the community and at internal meetings.

**Rights, Respect, and Individual Advocacy**
- Provides all necessary information to the IRC (Incident Review Committee and Quality Assurance Coordinator).
- Ensure the Program Director, Vice President, and Director of Quality Assurance and Compliance are abreast of critical incidents or developments (i.e. politically sensitive cases, deaths, major health and wellness issues, citations, etc.)
- Works with staff to understand their roles as mentors, teachers, and companions

**A**buse/Neglect/Exploitation Prevention**
- Develop a relationship with service recipients that is respectful and based on mutual trust.
- Ensure staff understand their role as mandated reporters
- Consistently monitor environments for risks and red flags
- Support individuals in learning strategies to increase personal safety

**Licensing/Monitoring/Funding/Accreditation Compliance**
- Works directly with the Program Director to ensure compliance with Centers for Medicaid Services, State Licensure, Court Monitors, Accreditation, etc.
- Assist the Quality Assurance Coordinator in developing written site visit responses by monitoring/licensing/funding and accreditation entities.

**EFFECT ON END RESULT**
- To address consumer needs as identified in Incident Investigations and Quality Assurance reviews.
- To mai

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