Technical Application Support Associate

2 weeks ago

Philadelphia, United States WTW Full time

**Responsibilities**
- Assist with day-to-day technical issues and resolving them in a timely and effective manner.
- Delivering support that meets or exceeds client expectations.
- Build strong relationships with our internal development teams and with our end user community and demonstrate natural ease and effectiveness when dealing with the end users at all levels.
- Configuration and support of WTW software and services
- Providing specialist technical input to projects managed by other teams at WTW when required.
- Assist in Change Management activities for internal environments at WTW.
- Provide focused feedback to our internal development teams regarding support issues and functional enhancements.
- To assist the implementation, maintenance & monitoring of CTS environments - in addition to assisting with issues that may arise from end users with those environments - i.e. resource outages. These technologies include Puppet, Nerdio, AVD, SQL, Azure DevOps, and more.
- To engage with, and expand relationships with, the ICT’s support and operations teams - we leverage the product knowledge for issue resolution related to the ICT product suite.
- To engage and have relationships with members of the product and development teams - for the same reasons as above. This will allow CTS to be aware of any upcoming features etc that might impact our end users and the internal environments they use.

**The Requirements**
- Previous experience in an IT Helpdesk / Application or Software Support role; equivalent to second line level and in an ITIL orientated environment.
- Client facing skills acquired from a Consultancy or Software House
- Microsoft products and services; including knowledge of Azure, Active Directory and Entra ID
- Basic networking skills including diagnostic utilities (e.g. Wireshark, Fiddler)
- Experience with Virtual Desktop infrastructure (e.g. Citrix, RDS, AVD)
- Microsoft and other cloud services
- Scripting knowledge (e.g. PowerShell, Python, SQL)
- Awareness of deployment technologies used for continuous delivery of code and configuration. Examples include but are not limited to: Pulumi, Terraform and Puppet.
- Excellent organizational skills and the ability to work with limited supervision.
- Excellent communication, problem solving and analytical skills

Other highly desirable skills are.
- Multiple programming and scripting languages (PowerShell, Python and others)
- Experience working in and managing deployment technologies for continuous delivery of code and configuration.
- Experience or involvement in project work alongside normal support duties.
- Knowledge of Office (Excel)
- Educated to degree level.
- Azure/AWS certifications
- ITIL qualifications
- Interest in latest cloud technologies outside the working environment
- Knowledge of the Insurance Industry and Financial Risk software (not mandatory)

**Compensation**

The base salary compensation range being offered for this role is $70,000 - $80,000 USD per year. This salary applies to US locations only.

This role is also eligible for an annual short-term incentive bonus.

**Company Benefits**

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

- **Health and Welfare Benefits**:Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- **Leave Benefits**:Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off ( _Washington State only _)
- **Retirement Benefits**:Contributory Pension Plan and Savings Plan (401k).

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

This role is a remote work from home position available to be based anywhere globally.

**EOE, including disability/vets**

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

  • Technical Support Specialist

    3 weeks ago

    Philadelphia, Pennsylvania, United States bioMérieux Full time

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...

  • Technical Support

    5 days ago

    Philadelphia, United States The Judge Group Inc. Full time

    Location: REMOTESalary: $15.00 USD Hourly - $20.00 USD HourlyDescription: You will provide Tier 2 level support, following established processes and procedures, to assist the customer with issue resolution for various network devices which will include opening TAC cases, assisting with OS configuration installs, and monitoring their success to...

  • Technical Support

    6 days ago

    Philadelphia, United States The Judge Group Full time

    Location: REMOTE Salary: $15.00 USD Hourly - $20.00 USD Hourly Description: You will provide Tier 2 level support, following established processes and procedures, to assist the customer with issue resolution for various network devices which will include opening TAC cases, assisting with OS configuration installs, and monitoring their success to...

  • Technical Support Specialist

    3 weeks ago

    Philadelphia, United States bioMerieux SA Career Site - MULTI-LINGUAL Full time

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...

  • Technical Support Specialist

    3 weeks ago

    Philadelphia, United States bioMérieux Full time

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...

  • Technical Support Analyst

    2 weeks ago

    Philadelphia, United States Clarivate Analytics US LLC Full time

    We are excited to bring on a new Technical Support Analyst to join our growing team at Clarivate! As first point of contact for North America, you will be responsible for all inbound customer inquiries and providing expertise to customers, distributors, and internal stakeholders. As a key member of the team, your main purpose is to diagnose and resolve both...

  • Technical Support Analyst

    5 days ago

    Philadelphia, United States Clarivate Analytics US LLC Full time

    We are excited to bring on a new Technical Support Analyst to join our growing team at Clarivate! As first point of contact for North America, you will be responsible for all inbound customer inquiries and providing expertise to customers, distributors, and internal stakeholders. As a key member of the team, your main purpose is to diagnose and resolve both...

  • IT Technical Support Assistant

    2 weeks ago

    Philadelphia, United States Excel Medical Center Full time

    Striving for a Healthier Community!Excel Medical Center seeking a high-energy IT Technical Support Assistant to join us in our mission to provide direct clinical Adult primary care medicine to the medically underserved community in Philadelphia!We are a growing, with 14 locations in Philadelphia and a new 15th clinical location that we have just opened in...

  • IT Technical Support Assistant

    4 weeks ago

    Philadelphia, United States Excel Medical Center Full time

    Job DescriptionJob Description Striving for a Healthier Community!Excel Medical Center seeking a high-energy IT Technical Support Assistant to join us in our mission to provide direct clinical Adult primary care medicine to the medically underserved community in Philadelphia!We are a growing, with 14 locations in Philadelphia and a new 15th clinical location...

  • IT Technical Support Assistant

    4 days ago

    Philadelphia, United States Excel Medical Center Full time

    Striving for a Healthier Community!Excel Medical Center seeking a high-energy IT Technical Support Assistant to join us in our mission to provide direct clinical Adult primary care medicine to the medically underserved community in Philadelphia!We are a growing, with 14 locations in Philadelphia and a new 15th clinical location that we have just opened in...

  • Technical Support

    4 weeks ago

    Philadelphia, United States Loxone Full time

    At Loxone we believe smart homes and building automation should be simple and affordable. We enable people to live and work happier, safer, and more comfortable lives in homes and buildings through the intelligent use of technology. In just 7 years, we’ve sold over 150,000 Loxone Systems installed by our global network of 13,000 Partners. In our...

  • Technical Support

    3 weeks ago

    Philadelphia, United States Loxone Full time

    At Loxone we believe smart homes and building automation should be simple and affordable. We enable people to live and work happier, safer, and more comfortable lives in homes and buildings through the intelligent use of technology. In just 7 years, we’ve sold over 150,000 Loxone Systems installed by our global network of 13,000 Partners. In our...

  • Support Services Associate I

    3 weeks ago

    Philadelphia, United States WuXi AppTec Full time

    Overview: Responsible for the support activities and disinfection of GMP space, equipment and associated areas involved in the manufacture of Master and Working Cell Banks, within production facilities involved in the manufacture Cell & Gene Therapy products and final product fills according to current Good Manufacturing Practices (cGMPs). Responsibilities: ...

  • Support Services Associate I

    4 days ago

    Philadelphia, United States WAPT Full time

    Overview Responsible for the support activities and disinfection of GMP space, equipment and associated areas involved in the manufacture of Master and Working Cell Banks, within production facilities involved in the manufacture Cell & Gene Therapy products and final product fills according to current Good Manufacturing Practices (cGMPs)....

  • Support Service Associate

    3 days ago

    Philadelphia, Pennsylvania, United States Proclinical Staffing Full time

    Proclinical is seeking a dedicated Support Services Associate. This is a contract position based in Philadelphia.The successful candidate will be involved in the production of Master and Working Cell Banks, contributing to the manufacture of Cell & Gene Therapy products and final product fills in accordance with current Good Manufacturing Practices...

  • Support Service Associate

    2 days ago

    Philadelphia, United States Proclinical Staffing Full time

    Proclinical is seeking a dedicated Support Services Associate. This is a contract position based in Philadelphia.The successful candidate will be involved in the production of Master and Working Cell Banks, contributing to the manufacture of Cell & Gene Therapy products and final product fills in accordance with current Good Manufacturing Practices...

  • Support Service Associate

    2 days ago

    Philadelphia, United States Proclinical Staffing Full time

    Proclinical is seeking a dedicated Support Services Associate. This is a contract position based in Philadelphia.The successful candidate will be involved in the production of Master and Working Cell Banks, contributing to the manufacture of Cell & Gene Therapy products and final product fills in accordance with current Good Manufacturing Practices...

  • Support Service Associate

    3 days ago

    Philadelphia, United States Proclinical Staffing Full time

    Proclinical is seeking a dedicated Support Services Associate. This is a contract position based in Philadelphia.The successful candidate will be involved in the production of Master and Working Cell Banks, contributing to the manufacture of Cell & Gene Therapy products and final product fills in accordance with current Good Manufacturing Practices...

  • Support Service Associate

    2 days ago

    Philadelphia, United States Proclinical Staffing Full time

    Proclinical is seeking a dedicated Support Services Associate. This is a contract position based in Philadelphia.The successful candidate will be involved in the production of Master and Working Cell Banks, contributing to the manufacture of Cell & Gene Therapy products and final product fills in accordance with current Good Manufacturing Practices...

  • Associate Director, Business Applications

    1 month ago

    Philadelphia, United States Motion Recruitment Full time

    A dynamic local software company is seeking an innovative Associate Director of Business Applications to spearhead the management of their crucial business applications. In this pivotal role, you will primarily focus on optimizing Netsuite while also overseeing Del Boomi, Celigo, and Vertify applications. Collaborating closely with internal and external...