Director of Operations, Service and Installation

3 weeks ago

Philadelphia, United States Coolsys Full time

Overview:
With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.

**WHY JOIN US**
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

- **Competitive pay**:

- Medical, Dental, Vision and Prescription coverage
- **Paid vacation and holidays**:

- **401(K) match**:

- Life insurance, AD&D and long-term disability
- Tuition reimbursement
- Opportunities available **nationwide**:

- **Employee discounts **on vehicles, hotels, theme parks, select cell phone bills and so much more
- Pet Insurance
- Legal Plan, and ID Theft Protection

**JOB SUMMARY**:
**Responsibilities**:

- Oversee the service and installation departments, manage client relationships and client satisfaction.
- Oversee daily operations, ensuring projects are completed on-time, within budget, and to the highest standards of quality.
- Develop and implement policies, procedures, and best practices to enhance operational efficiency and safety.
- Manage a portfolio of service and installation projects and project managers, from initiation to completion.
- Achieve the P&L targets through effective leadership.
- Direct, plan, approve, revise, and implement overall field operations growth strategies. Establish and monitor KPIs for service delivery.
- Utilize metrics and dashboards to measure productivity and identify areas of improvement.
- Collaborate with other functional leaders to ensure cross-functional alignment and synergy.
- Set and communicate clear performance expectations, creating a culture of accountability to ensure organizational efforts are positioned to exceed service and installation expectations.
- Assist with escalated client issues regarding Installation and service projects, conducts root-cause analysis and implements appropriate corrective actions to prevent similar issues in the future.
- Recruit, hire, and train staff, evaluate employee performance and recommend or initiate promotions, transfers and disciplinary action.
- Stay abreast of industry trends, technologies, and best practices, integrating them into the branch's operations.
- Perform other assigned duties.

Qualifications:

- High School Diploma or General Education Certification Degree (G.E.D.); an associate, bachelor's degree, or MBA a plus
- 7+ years of related work experience, or an equivalent combination of education, experience, and training.
- 3+ years of experience managing large, decentralized teams including remote worker force.
- Project Management Professional (PMP, PMI) or comparable training a plus
- Office 365, Sage ERP, Salesforce CRM and other related technologies.
- Excellent project management and organizational abilities.
- Expert knowledge of customer relationship management (CRM) and Enterprise resource planning (ERP).
- Expert knowledge of business and project management including automated project management tools, financial reports, budgeting, and general knowledge of accounting principles.
- Advanced knowledge plumbing, HVAC, and refrigeration projects and service work.
- Advanced knowledge of construction industry including principles and practices related to project estimation, labor forecasting and building permits.
- Ability to lead diverse and multi-discipline work force.

Join Us:
Today, there are 22 different companies that make up the CoolSys family of brands **. **Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth

**Connect with us on **Facebook **and on **Twi t ter **.**

CoolSys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre-employment background screening (criminal and MVR ) a nd drug testing (including for marijuana) are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

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