Scheduling Supervisor

1 week ago

New York, United States Allied Universal® Full time

Scheduling Supervisor

**Overview**:
MSA Security®, An Allied Universal® Company, is a leading global provider of high consequence threat solutions. We offer customized and innovative security solutions developed and executed by a team of experienced professionals. We deploy more than 800 K9 Detection Teams nationwide to mitigate the explosive and active shooter threats. Our patented SmartTech® solution provides instant, remote X-ray screener support from FBI-trained bomb technicians. At MSA Security, we take pride in hiring professionals with diverse backgrounds in law enforcement and military service. Start your phenomenal career with us today We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time K9 handler jobs and other roles

MSA Security, an Allied Universal® Company, is hiring a Scheduling Supervisor. The Scheduling Supervisor will be responsible for all Scheduling and Administrative duties for their assigned clients. This position reports directly to the Scheduling Manager and will perform as the day-to-day supervisor overseeing the department to ensure Scheduling Representatives are properly implementing best practices and effectively completing the scheduling process.

**RESPONSIBILITIES**:

- Manage the planning and communication of the weekly shifts to cover all posts in the assigned region
- Responsible for supervising the daily functions of the scheduling staff
- Manage scheduling needs for complex accounts; analyze daily, weekly, and monthly reporting trends, to proactively anticipate additional staffing requirements for the client
- Maintain employees' hours & shifts into Scheduling database
- Track and maintain employee cancellation & refusals for accepting posts
- Schedule required training and maintain employee vacation schedules
- Manage escalated client requests or complaints to ensure issues are being rectified in a timely manner; make independent decisions to accommodate a client request that might be outside of the normal approach
- Maintain telephone contact with clients as necessary
- Use best judgement to determine strategic employee placement based on client needs
- Establish rapport with Handlers and Operatives to develop strong working relationships, which will help during busy periods or times when last minute requests are made
- Collaborate with Human Resources on matters including but not limited to personnel information, incident tracking, and disciplinary action
- Provide input in the management of credentials
- Address tardiness of employees and coordinate disciplinary actions with relevant supervisors
- Address daily call outs and process of locating replacements for the shifts
- Coordinate daily schedule adjustments in a timely fashion
- Collaborate with field supervisory staff in order to establish best practices
- Ability to make fast scheduling decisions as changes and adjustments occur
- Ability to collaborate with employees involved from both scheduling and additional departments
- Work with Sales Department to determine ability to support prospective client requests; creatively find solutions without “adding more resources" being the only answer
- Provide input on staffing and recruitment needs, focused on specific areas, times, clients, etc. Build a case where and why additions to staff are needed
- Assume leadership role on behalf of Scheduling on Company-wide initiatives (e. g., reducing the number of Callouts, tracking overtime, tracking Call-Ins, etc.); gather input from all Scheduling groups, summarize, and share with larger group
- Represent MSA when dealing with Scheduling Vendor (EPAY); negotiate, leverage, and manage relationship recognizing the importance of the issue to the company

**QUALIFICATIONS**:

- Must possess one or more of the following:

- High school diploma or equivalent with a minimum of four (4) years of scheduling experience
- Associate's degree in Business, Criminal Justice, Management, or related field of study with a minimum of two (2) years of scheduling experience
- Bachelor's degree in Business, Criminal Justice, Management, or related field of study
- Minimum of three (3) experience in a supervisory role
- Exceptional organizational skills
- Strong attention to detail
- Demonstrated ability to make independent decisions quickly; to reprioritize importance of issues and to resolve issues in order of importance
- Ability to follow up and work independently
- Ability to work in a fast-paced environment; effectively manage multiple priorities simultaneously
- Knowledge of Microsoft Office Suite with the ability to create and analyze reports, as necessary

**PREFERRED QUALIFICATIONS**:

- Knowledge of Scheduling or Scheduling software
- Prior experience working in a complex staffing environment
- Prior experience working with explosive detection canine handlers and/or knowledge of the region and client sites

**BENEFITS*

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