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Mail and Delivery Specialist

2 months ago

Hanover, United States Dartmouth College Full time

**Position Purpose**
- Performs receipt, delivery, and mail functions for the campus including pickup, receipt, and delivery of stock, mail, and packages. Operates Metering system, SQBX package tracking scanners, software and NEOPOST package delivery software.**Description**

**Required Qualifications - Education and Yrs Exp**
- High School plus 1-2 year(s) of experience or equivalent combination of education and experience**Required Qualifications - Skills, Knowledge and Abilities**
- Experience working in a customer service oriented environment.
- Must be qualified under the terms of the Dartmouth College Driver Safety and Motor Vehicle Policy and maintain a valid DOT card. Must pass the College driver safety course within 90 days. Must maintain standing of Dartmouth College Approved Driver.
- Must successfully complete and remain compliant in all training, certification, or trades-related coursework as may be required nationally, state-wide, or by the College.

**Preferred Qualifications**
- Ability to stand and walk for extended periods of time.
- Ability to perform work while reaching or bending.
- Ability to perform duties indoors, outdoors, and in all weather conditions.
- Ability to read, write and follow written instructions.
- Ability to lift and carry objects weighing up to 70 pounds.
- Ability to safeguard personal or sensitive information.
- Ability to operate a motor vehicle.
- Ability to operate a mail metering system.
- Knowledge of or ability to learn USPS codes and regulations.
- Knowledge of or ability to learn the physical locations of the College departments.
- Ability and willingness to work on weekends, holidays, or nights on an as-needed basis.
- Ability to work Saturdays on a rotating schedule.
- Commitment to diversity and to serving the needs of a diverse population.
- Effective oral and written communication skills.
- Effective interpersonal relation skills.
- Effective customer service and problem resolution skills.
- Demonstrated ability to work effectively with students, the College community and general public.

**Department Contact for Recruitment Inquiries**
- Admin HR Services**Department Contact Phone Number**Department Contact for Cover Letter and Title**
- Monica Godfrey, Director DPMS**Department Contact's Phone Number**

**Equal Opportunity Employer**
- Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.**Background Check**
- Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.**Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?**
- Yes**Special Instructions to Applicants**
- UNION POSITIONS ARE AVAILABLE TO SEIU UNION MEMBERS ONLY DURING THE FIRST WEEK OF POSTING. AFTER ONE WEEK OF POSTING, IF THE POSITION HAS NOT BEEN FILLED INTERNALLY, IT IS OPEN TO THE GENERAL PUBLIC AND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY.
- OPEN TO UNION MEMBERS ONLY FROM (3/18/24) THROUGH (3/24/24).

**Additional Instructions**
- 8:00am-4:30pm, Monday-Friday; Saturday rotation and mandatory overtime required- Key Accountabilities

**Description**

**Mailroom Services**
- Receives and signs for controlled mail (insured, delivery confirmation, express, etc.) from various delivery services.
- Processes outgoing mail and packages for delivery by various delivery services (USPS, UPS, Fed Ex, etc.)
- Stacks large packages in storage or secured area.
- Enters package information into tracking system.
- Sorts mail into designated mail boxes.
- Forwards mail using downloads from IRA provided by the Lead Mail and Delivery Specialist.
- Provides customer support at service window.
- Answers routine questions about USPS mail delivery service.
- Assists students at window with minor problems they may have regarding mail delivery.
- Refers any customer issues to supervisor for resolution.
- Transports mail within the mail room and adjacent storage areas.
- Moves and stacks medium to large size packages to designated store areas by use of hand dollies or carries items not exceeding 70 pounds in weight.
- Operates the College’s mail metering system fo