Specialist Application Support

3 weeks ago

Sugar Land, United States Fort Bend Independent School District Full time

Description

**Job Overview**
** Position Description**

**Essential Duties and Responsibilities**

**IT Operations and Application Support**
- Create and manage cases using the District CRM system while adhering to defined processes
- Determine incident impact and severity
- Prioritize open issues and incidents
- Monitor success/failure of data integrations, report issues to Data Integrations team and work collaboratively to resolve problems
- Work with business owners to evaluate system functions and configuration.
- Attend stakeholder meetings for a variety of systems
- Provide recommendations for use of system functionality to meet business needs
- Develop and maintain relationships with vendors to resolve issues and ensure systems meet the needs of the District
- Follow testing and change management processes according to standard operation procedures

**Training**
- Create and maintain training materials for a variety of systems.
- Lead and facilitate training sessions for District staff.
- Assist with the creation of training documents and materials.

**Qualifications**:
**Qualification Requirements**
- To perform this job successfully, an individual must be able to perform each of the above essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities, required unless otherwise stated as preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions._
- High School Diploma or GED
- Associate's Degree preferred
- Minimum of 3 years of experience in IT help desk or IT support role required; A Bachelor’s degree in computer science or related field will be considered in lieu of experience requirement.
- Demonstrated knowledge of Microsoft Office Suite
- Ability to effectively present information and respond to questions, inquiries and/or complaints
- Ability to display courtesy, tact and respect when dealing with others
- Ability to work effectively, both independently and within a team environment
- Ability to maintain confidentiality
- Work under mínimal supervision
- Strong organizational, communication and interpersonal skills
- Ability to perform multiple tasks simultaneously
- Ability to effectively present information to other employees in one-on-one and small-group situations
- Ability to perform a variety of tasks often changing assignments on short notice with little or no direction
- Ability to write reports, business correspondence and procedural manuals
- Ability to develop training and present information to adult learners
- Demonstrated experience with PowerPoint Mix or Adobe Captivate preferred

**Physical Requirements/Working Conditions**

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in classrooms, offices, work stations and meeting rooms.

The position requires occasional walking, standing, sitting, bending, stooping, kneeling, crouching, crawling, and lifting/carrying work related items weighing less than 40 pounds, such as books, papers and presentation materials. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Attendance at conferences and professional development is required. Work involves everyday risks and discomforts which require normal safety precautions when operating equipment or performing job duties. May work prolonged or irregular hours and must be able to maintain emotional control under stress.

Primary Location: TEXAS-SUGAR LAND

Work Locations: ADMINISTRATION BUILDING 16431 LEXINGTON BLVD. SUGAR LAND 77479

Job: Staff

Organization: DEPARTMENT

Position Calendar: 238JUL

School Year:2023-2024

Salary Grade: 303

Unposting Date: May 27, 2024, 11:59:00 PM

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