Sales Associate
2 months ago
**JOB TITLE**:Sales Associate
**POSITION INFORMATION**:Flexible (0-40 Hours per Week, Non-Benefited)
**PAY RATE**:$18.00/Hour
**JOB ANNOUNCEMENT NUMBER**:24-019c
**SERIES & GRADE**:NF-2091-02
**TIER SECURITY LEVEL**:Tier 1 - Non Sensitive
**APPLICATION WINDOW**:April 23, 2024 -May 7, 2024
**LOCATION**:Naval Academy Business Services Division, Retail Departments
**AREA OF CONSIDERATION**:All Qualified Persons
**JOB SUMMARY**
This position is the Sales Associate in the Naval Academy Business Services Division (NABSD). The purpose of this position is to support all of the retail operations and perform duties in all areas of the Midshipmen Store, Gift Shop, Barbershop, Uniform Store, Online Store, or any other retail operation within NABSD.
**DUTIES AND RESPONSIBILITIES**
Customer Service and retail duties - Achieves daily profitable sales goal by providing exemplary customer service to include greeting, professional appearance, positive attitude, and approaching the customer, suggestive selling and adding on. Must project the best image of USNA, in addition, must comply with the Public Affairs Office. Receives special order requests from authorized patrons and assists customers if needed. Incumbent prices special order merchandise and notifies customers when special order merchandise is received. Assists customers in locating merchandise throughout the retail stores. Assists in outfitting each new class of midshipmen in the summer of each year and throughout the year as required by directives from higher authority. Incumbents will issue, pack boxes, work issue stations fitting clothing, check-out and processing midshipmen through sales store terminals as required. Completes retail reports and submits to management.
Point of Sales (POS) and Specialized Systems - Operates the point of sale terminal verifying that all merchandise is properly scanned, verifies retail price, verifies product information, processes proper type of sale/ return in terminal, properly secures credit card information and delivers receipt to customer. Secures register funds daily, verifying all monies for the day and delivers cash to assigned terminal. At the end of workday, counts/verifies all cash, checks, bank charges, midshipmen charges and deposits same in drop safe per instructions, reconciles accounts.
Inventory - Stocks and maintains the sales floor according to daily sales plan. Stays current with merchandise assortment. Assists management with pricing when needed. When warehouse shipments are received, incumbent will check in merchandise, stock shelves, and assist in the maintaining the visual displays. Performs duties of repacking cartons, labeling cartons with proper counts, working with SKUs, and descriptions of merchandise for transfer to the warehouse and other retail operations. Incumbent also transports packages to / from the warehouse using the department van. Incumbent will also conduct spot inventories as assigned during the year. Supports management during inventory and performs other tasks related to the retail operation within NABSD General duties - Maintains housekeeping standards such as dusting, vacuuming, and taking out trash. Provides on the job training to new sales store clerks as needed. Incumbent may be asked to transfer to another retail location as needed. Supports the business hours during the week and may include weekend shifts and holidays. Supports the safety and health program.
Promotes employee involvement to identify and eliminate safety/health hazards in order to ensure an accident-free environment. Supports EEO policies and communicating support of those policies to all coworkers. Maintains all USNA, DOD, DON, and NABSD required training.
**QUALIFICATIONS & REQUIREMENTS**
Applicants who meet the qualification requirements will be further evaluated to determine the extent to which their education, related experience, training, awards, and supervisory appraisal demonstrate they possess the desired knowledge, skills, and abilities (KSAs).
- Must obtain and maintain a secret security clearance - requires 18 years of age
- Males born after December 31, 1959 must be registered for Selective Service
- Verification of employment eligibility in the United States is required
- One-year probationary period
**KNOWLEDGE, SKILLS and ABILITIES (KSAs) for this position are as follows**:
1. Incumbent must possess a minimum 3 months of customer service experience, preferably in a retail setting.
2. Incumbent must have the ability to multi-task, be a self-starter, and be willing to learn new skills.
3. Basic computer skills and a working knowledge of point-of sales (POS) preferred.
**APPLICATION INSTRUCTIONS**
**EMPLOYMENT PREFERENCES**
- Some positions have special requirements. In these cases selection is tentative pending satisfactory completion of these requirements. Applicants may be required to provide proof of education, etc. All selections are contingent on obtaining satisfactory emplo
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