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Customer Service Representative
3 months ago
Job Title: Customer Service Representative
Job Location: San Diego, CA
shift - 8:30am - 5:00pm PST onsite
Duration: 13 weeks + extension
Payrate: $20/hr to $22/hr
Guarantee hours: 40 hours
**Responsibilities**:
Under the supervision of the Customer Service Supervisor, the Customer Service Representative's primary job function is to promote favorable relationships with members, providers, and health plans through the prompt, accurate and courteous resolution of issues including but not limited to the following: authorization processing, claim research, coordinating translation services, and Primary Care Provider changes
**Minimum requirement**:
1. H.S. Diploma, GED or Equivalent
2. 1 year of experience as a Customer Service Representative in a healthcare setting such as a hospital, medical group, health insurance or other RBO
3. Knowledge of medical terminology to include ICD-10 codes, CPT codes, and HCPC codes
4. Computer skills to include Excel, Word, Outlook and data entry systems
**Job Types**: Full-time, Contract
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Experience level:
- 1 year
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- San Diego, CA 92111 (preferred)
Ability to Relocate:
- San Diego, CA 92111: Relocate before starting work (preferred)
Work Location: In person
