Sales Support, Existing Business

6 days ago

Parsippany, United States CVS Health Full time

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

**Position Summary**
Provide support to existing accounts throughout the life of the account and throughout the renewal process. Work independently to solve problems and resolve issues for existing business to enable the Account Manager to focus on growth opportunities. Support enrollment, installation, setup and eligibility for renewals.

**Fundamental Components**
- Responsible for ensuring timely and accurate contract installation. This includes interfacing with client and broker, underwriting and operations for all required forms, paperwork, signature documents, files and information for eligibility and transition of care, etc. for all products sold on a case. This is precise work on high volumes of material where accuracy and attention to detail is critical to protect against the high cost of rework
- Assist in the development of renewal proposals and coordinate resources needed. Data collection, matching strategic capabilities, pricing for all products, management of renewal in systems
- Support enrollment processes, including network, coverage, and setup needs.
- Provide policy, plan design and benefit changes, as well as network updates
- Communicate with plan sponsor, fields product and policy questions
- Identify and escalate issues, gaps, and needs
- Salesforce SME and system/process SME interfacing internally related to proposed changes and enhancements.

**Required Qualifications**
- Strong presentation and communication skills; ability to modify communication delivery based on audience
- Exceptional project management skills, problem solving, and attention to detail
- Exceptional relationship-building skills
- Demonstrated planning/organizational skills; ability to work on many issues at once and to prioritize work
- Demonstrated ability to develop strong working relationships with matrix partners to drive deliverables
- Must report to the the NJ - Parsippany office

**Preferred Qualifications**
- 2-5+ yrs relevant experience
- Knowledge and experience in managed care and/or sales such as: product/process/systems knowledge, underwriting, sales practices, account management, healthcare RFPs, and knowledge of administrative operations

**Education**
HS diploma or equivalent

**Pay Range**

The typical pay range for this role is:
$18.50 - $40.54

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

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