Customer Service Associate

2 weeks ago

Upper Marlboro, United States Wawa Full time

**Job Title**: Customer Service Associate
**Location**: Field
**Department**: Store Operations
**Job Summary**: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day.
**Principal Duties**:

- Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
- Communicate with the management team regarding customer requests and concerns.
- Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
- Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
- Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
- Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
- Prepare all made to order food and/or beverages according to recipe or customer specifications.
- Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
- Ensure the proper execution of assigned foodservice and beverage programs and procedures.
- Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
- Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
- Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications.
- Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
- Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
- Complete other tasks as assigned by store management.

**Essential Functions**:

- Ability to work well individually as well as in a team environment
- Good communication skills
- Excellent customer service skills
- Ability to learn FSRA process and procedures and demonstrate on a daily basis
- Ability to work overtime as needed
- Ability to multi-task in fast paced environment
- Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures
- Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
- Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
- Must be able to lift and carry up to 35 lbs
- Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
- Must be at least 16 years old
- Must have reliable transportation
- Must wear slip resistant shoes at all times
- Must be able to tolerate exposure to cleaning products

**Basic Qualifications**:

- Pursuit of or high school diploma or equivalent, preferred
- Prior food service and/or customer service experience preferred

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

**Job Types**: Full-time, Part-time

Pay: From $16.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift
- Night shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Shift availability:

- Night Shift (required)

  • Customer Service Representative

    4 weeks ago

    Upper Marlboro, United States Jerome L. Taylor Trucking, Inc. Full time

    Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our services. This is a great opportunity for someone who enjoys helping...

  • Customer Service Representative

    11 hours ago

    Upper Marlboro, United States Jerome L. Taylor Trucking, Inc. Full time

    Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our services. This is a great opportunity for someone who enjoys helping...

  • Customer Experience Associate

    4 weeks ago

    Upper Marlboro, United States Weis Markets Full time

    Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 5715 Crain Highway Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the...

  • Customer Service Representative

    2 weeks ago

    Upper Marlboro, Maryland, United States Jerome L. Taylor Trucking, Inc. Full time

    Job Overview:We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our services. This is a great opportunity for someone who enjoys helping...

  • Front Office

    1 month ago

    Upper Marlboro, United States Staff My Agency Full time

    Barry Pope - State Farm Agency, located in Upper Marlboro, MD is currently looking for a talented, caring, professional to join our team as a Front Office / Customer Service Representative. Insurance experience is not required as we will train the right person with the right skill set. If you have a talent for customer care and understand the needs and...

  • Front Office

    1 month ago

    Upper Marlboro, United States StaffMyAgency LLC Full time

    Barry Pope - State Farm Agency, located in Upper Marlboro, MD is currently looking for a talented, caring, professional to join our team as a Front Office / Customer Service Representative. Insurance experience is not required as we will train the right person with the right skill set.If you have a talent for customer care and understand the needs and...

  • Front Office

    1 month ago

    Upper Marlboro, United States Staff My Agency Full time

    Barry Pope - State Farm Agency, located in Upper Marlboro, MD is currently looking for a talented, caring, professional to join our team as a Front Office / Customer Service Representative. Insurance experience is not required as we will train the right person with the right skill set. If you have a talent for customer care and understand the needs and...

  • Front Office

    4 weeks ago

    Upper Marlboro, United States StaffMyAgency LLC Full time

    Barry Pope - State Farm Agency, located in Upper Marlboro, MD is currently looking for a talented, caring, professional to join our team as a Front Office / Customer Service Representative. Insurance experience is not required as we will train the right person with the right skill set.If you have a talent for customer care and understand the needs and...

  • Front Office

    4 weeks ago

    Upper Marlboro, United States Staff My Agency Full time

    Barry Pope - State Farm Agency, located in Upper Marlboro, MD is currently looking for a talented, caring, professional to join our team as a Front Office / Customer Service Representative. Insurance experience is not required as we will train the right person with the right skill set. If you have a talent for customer care and understand the needs and...

  • Front Office

    4 weeks ago

    Upper Marlboro, United States Staff My Agency Full time

    Barry Pope - State Farm Agency, located in Upper Marlboro, MD is currently looking for a talented, caring, professional to join our team as a Front Office / Customer Service Representative. Insurance experience is not required as we will train the right person with the right skill set. If you have a talent for customer care and understand the needs and...

  • Front Office

    4 weeks ago

    Upper Marlboro, United States Barry Pope - State Farm Agency Full time

    Job DescriptionJob Description Barry Pope - State Farm Agency, located in Upper Marlboro, MD is currently looking for a talented, caring, professional to join our team as a Front Office / Customer Service Representative. Insurance experience is not required as we will train the right person with the right skill set. If you have a talent for customer care and...

  • Customer Service Leader

    4 weeks ago

    Upper Marlboro, United States Food Lion Full time

    Job Title: Customer Service Leader - Office Assistant Success Factors Job Code: 1300434 **Department**:Front End Reports To: Customer Service Manager **Primary Purpose**: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with...

  • Customer Service Representative

    2 weeks ago

    Upper Marlboro, Maryland, United States U-Haul Full time

    U-Haul is Hiring Customer Service Representatives! Location: Are you a people person? Do you love helping others? U-Haul is looking for friendly, motivated individuals to join their team as Customer Service Representatives. In this role, you'll be the face of exceptional service for U-Haul customers, assisting them with their needs during their journeys and...

  • Customer Service Representative

    3 weeks ago

    Upper Marlboro, United States U-Haul Full time

    Location: 8000 Penn Randall PL, Upper Marboro, Maryland 20772 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service

    1 month ago

    Upper Marlboro, United States Electronic Security Services, Inc. Full time

    Job DescriptionJob DescriptionJoin Electronic Security Services, Inc. (ESSI) in Upper Marlboro, MD, where we’re seeking a versatile individual to fill the role of Customer Service and Dispatch Representative. If you’re a problem-solving, team-oriented individual with a knack for customer service, this might just be the perfect fit for you!Qualifications...

  • Customer Service

    4 weeks ago

    Upper Marlboro, United States Electronic Security Services, Inc. Full time

    Job DescriptionJob DescriptionJoin Electronic Security Services, Inc. (ESSI) in Upper Marlboro, MD, where we’re seeking a versatile individual to fill the role of Customer Service and Dispatch Representative. If you’re a problem-solving, team-oriented individual with a knack for customer service, this might just be the perfect fit for you!Qualifications...

  • Customer Service Representative and Dispatcher

    1 month ago

    Upper Marlboro, United States Aire Serv of Upper Marlboro Full time

    With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our...

  • Licensed Insurance Customer Service

    4 weeks ago

    Upper Marlboro, United States Staff My Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...

  • Bilingual Customer Service Representative

    4 weeks ago

    Upper Marlboro, United States Net America Corporation Full time

    Job DescriptionJob DescriptionThe Net.America Corporation is looking for a Bilingual Customer Service Representative to perform the following tasks:Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, online, fax and in-person requests for assistance from customers/stakeholdersUsing scripted and unscripted questions, interview...

  • Licensed Insurance Customer Service

    4 weeks ago

    Upper Marlboro, United States Barry Pope - State Farm Agency Full time

    Job DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable...