Customer Service Representative

4 weeks ago

Upper Marlboro, United States Jerome L. Taylor Trucking, Inc. Full time

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our services. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

**DUTIES AND RESPONSIBILITIES**:

- Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
- Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
- Delivers services to customers in a manner that promotes goodwill. Interacts with customers and JLT employees to determine service requirements and resolve problems or complaints.
- Work in a fast paced, cooperative, high call volume environment.
- A typical schedule for this position is 8am-5pm Monday-Friday and as needed on Saturday's

**WORKING CONDITIONS AND PHYSICAL EFFORT**:

- Work environment is an office setting. Areas are clean, ventilated, and well lit. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
- CSR call areas can be noisy, and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
- Also, long periods spent sitting, typing, or looking at a computer screen are common.

**MINIMUM JOB REQUIREMENTS**:

- This is an advanced customer service role. Minimum 2 years of Customer Service experience in a high volume of call atmosphere required.
- Typing and 10-key skills are required.
- Excellent organization and communication skills.
- This position requires excellent oral and written communication skills.
- This position requires the ability to read and comprehend technical manuals.
- Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
- Bilingual _preferred._

At our company, we value our employees and offer competitive compensation packages. As a Customer Service Representative, you will have the opportunity to grow within the company and develop valuable skills in customer service and sales. If you are passionate about providing exceptional service and enjoy working in a team-oriented environment, we would love to hear from you.

Note: This job description is intended to provide a general overview of the position. It is not intended to be an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role.

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- Day shift
- Morning shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person
- Office

Ability to Relocate:

- Upper Marlboro, MD 20772: Relocate before starting work (required)

Work Location: In person

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