Customer Service

4 weeks ago

Upper Marlboro, United States Electronic Security Services, Inc. Full time
Job DescriptionJob Description

Join Electronic Security Services, Inc. (ESSI) in Upper Marlboro, MD, where we’re seeking a versatile individual to fill the role of Customer Service and Dispatch Representative. If you’re a problem-solving, team-oriented individual with a knack for customer service, this might just be the perfect fit for you

Qualifications We Are Looking For in You:

  • Friendly, Helpful Demeanor.
  • Problem-Solving Skills.
  • Ability to work well with others.
  • Experience in Customer Service and/or call dispatching.
  • Proficient with Windows 10+ and experience with Microsoft Office and Outlook, various software and\or database programs.
  • Strong communication skills (Oral and Written).
  • Attention to accuracy and detail.
  • Well organized, effective at multi-tasking.
  • Abilities to multi-task and prioritize in a fast paced work environment.
  • Clear Background Check.
  • Time Management Skills.

 

Responsibilities You Will Take On:

  • Answering and making phone calls.
  • Handling inquiries and service repair and work requests.
  • Reviewing files and records.
  • Document and correspondence management.
  • Maintaining filing systems (physical and digital).
  • Compiling records of office activities.
  • Photocopying, scanning, and faxing.
  • Emailing and typing documents.
  • Data entry and database maintenance.
  • Coordinating workflow.
  • Keeping your office area organized.
  •  
  • Dispatching service calls
  • Communicating with customers and field personnel
  • Updating work orders and databases
  • Following up with customers
  • Coordinating with other departments

 

Work Schedule:

  • Monday - Friday from 8:00am - 4:30pm
  • Lunch: 30 Minutes

 

Benefits:

  • Paid Weekly
  • Direct Deposit 
  • Retirement Benefits: 401K with up to 2.5% Employer Matching
  • Parking: Free

 

Paid Time Off:

  • Liberal Leave Accumulated - Loyalty Program
    • Year 1 - 3: 8 Hours, per month
    • Year 3 - 5: 12 Hours, per month
    • Year 5+ : 14 Hours, per month
  • Seven (7) Paid Holidays:
    • New Year's Day
    • MLK Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving
    • Christmas

 

Education and Experience:

  • High school diploma or equivalent
  • Proficiency in MS Office, Excel, Outlook, and internet use
  • Knowledge of office management systems and procedures
  • Dispatching experience preferred but not required

 

If you're a team player with exceptional dispatching skills, a can-do attitude, and a passion for customer service, we want you to be a part of our growing organization Apply in App or Send your resume to Human Resources Resumes@ESSI-Security.com to apply.

Company DescriptionElectronic Security Services, Inc. (ESSI) has been serving the security needs of property management, commercial businesses, and institutions since 1981. We have over 4,000 high-rise condominiums, apartments, gated communities, institutions, and commercial businesses in our database. ESSI is an active member (and 5-star sponsor) of PMA (Property management Association), CAI (Condominium Association Institute), and IREM (Institute of Real Estate Management) locally. We are nationally recognized as one of the top security systems integrators in the US, and are currently members of The Professional Security Alliance (PSA), a nationally accredited Association. ESSI is an Equal Opportunity Employer and we offer competitive pay, paid vacation, holidays, health insurance, 401K and other benefits.Company DescriptionElectronic Security Services, Inc. (ESSI) has been serving the security needs of property management, commercial businesses, and institutions since 1981. We have over 4,000 high-rise condominiums, apartments, gated communities, institutions, and commercial businesses in our database. ESSI is an active member (and 5-star sponsor) of PMA (Property management Association), CAI (Condominium Association Institute), and IREM (Institute of Real Estate Management) locally. We are nationally recognized as one of the top security systems integrators in the US, and are currently members of The Professional Security Alliance (PSA), a nationally accredited Association. ESSI is an Equal Opportunity Employer and we offer competitive pay, paid vacation, holidays, health insurance, 401K and other benefits.

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