Commercial Account Manager
2 months ago
**Job Summary**
This role is responsible for fostering strong, strategic partnerships with key commercial clients, acting as a primary point of contact, and building lasting trust. The role coordinates account plans and analyzes sales performance to drive business growth.
**Responsibilities**
- Coordinates account plans for commercial accounts, with a focus on product sales and customer satisfaction.
- Builds professional relationships with clients, particularly with specialist buyers in the IT department.
- Responsible for achieving and managing sales quotas based on regional guidelines.
- Participates in client meetings and supports contract negotiations with guidance from senior team members.
- Collaborates with external partners to deliver solution sales and may refer products to other specialists or partners when needed.
- Provides customer feedback to the organization's internal teams for product and service improvements.
- Collaborates with various internal departments to ensure a smooth customer experience.
- Analyzes win/loss rates and provides insights to improve sales performance.
- Assists in organizing client workshops, training sessions, or webinars to enhance their understanding of the organization's offerings.
- Monitors basic account performance metrics and assists in refining sales strategies.
**Education & Experience** Recommended**
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 2-4 years of work experience, preferably in account management, tele sales, product specialty (computers, printers, servers, storage), or a related field or an advanced degree with little or no work experience.
**Preferred Certifications**
- Certified Technology Sales Professional (CTSP)
**Knowledge & Skills**
- Business Development
- Business To Business
- Cash Handling
- Cash Register
- Cold Calling
- Conflict Resolution
- Customer Relationship Management
- Inside Sales
- Marketing
- Outside Sales
- Product Knowledge
- Sales Development
- Sales Management
- Sales Process
- Sales Prospecting
- Sales Territory Management
- Salesforce
- Selling Techniques
- Upselling
**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
**Impact & Scope**
- Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
**Complexity**
Responds to routine issues within established guidelines.
**Disclaimer
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