Centralized Patient Scheduler

3 weeks ago


Houston, United States Nova Medical Centers Full time

Overview:
Centralized Patient Scheduler

Nova Medical Centers is looking for a Centralized Patient Scheduler who will be responsible for scheduling our patients for medical and physical therapy appointments throughout their assigned territory. A Centralized Patient Scheduler has excellent organizational skills, strong analytical skills, including troubleshooting and problem solving. We are looking for someone with outstanding customer service skills and attention to detail.

**Responsibilities**:

- Schedules patient appointments and enters required information in the electronic scheduling system in an accurate and timely manner.
- Communicates in an effective and professional manner with patient’s, center leadership and departmental leadership.
- Problem solves with Center Directors and department leadership when barriers to patient scheduling are present.
- Responds promptly to requests by patients, staff and insurance adjusters.
- Reschedules or cancel appointments promptly as needed.
- Consistently maintains professional demeanor during all calls, escalating issues to supervisor as needed.
- Familiarity with medical and physical therapy terminology
- Excellent written and oral communication skills
- Excellent organizational and time management skills
- Other duties as assigned

Qualifications:

- Required - High School diploma or equivalent
- 2 Years’ experience in Healthcare Field dealing with customer service
- Bi-lingual Spanish speaking preferred
- Must have excellent telephone skills
- Strong computer skills
- Must have computer skills and dexterity required for data entry and retrieval of patient information.
- Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

**Benefits**: We offer an excellent base salary, full benefits package including matching 401k with immediate vesting, group medical, dental, vision, life, and short-term disability insurance and PTO. In addition, you will have immediate access to earned wages through our partnership with Payactiv.

Equal Opportunity Employer


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