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Front Desk Agent

4 months ago

Norwich, United States Hampton by Hilton Full time

**Front Desk Agent Responsibilities**:

- Greeting and thanking guests in a sincere, friendly manner.
- Rolling Night Audit 2 days a week
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Assisting guests with disabilities.
- Taking reservations over the phone and in person.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.

**Front Desk Agent Requirements**:

- High school diploma or suitable equivalent.
- 2+ years of front desk agent/night audit experience preferred.
- Well-groomed, professional appearance.
- Outstanding written and verbal communication skills.
- Team player.
- Physically agile, and able to stand for extended periods.
- Available to work second shift and over night, weekends and holidays.

**Job Type**: Part-time

Pay: $17.00 - $18.00 per hour

Expected hours: 25 - 38 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Evening shift
- Every weekend
- Night shift

**Experience**:

- Hospitality: 2 years (required)

Work Location: In person