Operations Coordinator

2 weeks ago

Stamford, United States United Site Services Full time

About USS:
You may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America. We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, roll off dumpsters and more, for customers across the country. From state parks to the largest music festivals in the nation, our team is on the road and behind the scenes helping our customers create easy, safe and clean experiences for their employees or patrons. Join a company that makes a difference in communities across the country while providing for yourself and your family.

**THE USS DIFFERENCE**
- One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.
- The largest inventory of equipment in the country.
- Coast-to-coast coverage with over 130+ locations in 27 states — and growing

Overview:
The Operations Coordinator communicates daily transportation activities to the team to ensure service and delivery goals are achieved on time. This position can be responsible for various aspects of dispatch including fielding incoming calls from employees and customers, routing of drivers, and account/customer resolution.

**Responsibilities**:

- Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries
- Handle all customer call-ins and updates customer on expected delivery/service times
- Make outgoing calls to customers regarding issues such as locked gates and missed services
- Support drivers during reported emergencies and provide appropriate resources to assist with issues
- Work with the customer service department on scheduling deliveries or services
- Post route & pick-ups and deliveries and sequences routes & pick up and deliveries as needed
- Review driver manifests at end of day to ensure that pencil notes have been documented and work with drivers to capture delivery/service information
- Conduct route check in to ensure that all information on the manifest is accurate and complete so that it can be posted properly
- Keep Operations Manager updated on issues and resolution of issues
- Perform other duties as assigned

Qualifications:

- Customer Service
- Teamwork
- Organization
- Time Management
- Communications
- Decision Making and Problem Solving

Physical Requirements:

- Use hands and fingers to handle, control or feel objects tools or controls
- Repeat the same movements when entering data
- See details of objects that are less than a few feet away
- Speak clearly so listeners can understand
- Understand the speech of another person
- Focus on one source of sound and ignore others
- Hear sounds and recognize the difference between them
- See differences between colors, shades and brightness

Benefit Summary:
**All full-time employees working an average of 30 hours or more per week are eligible for the following benefits**:

- Holiday & Paid Time Off (pro-rated for Part-Time employees)
- Medical/Pharmacy
- Dental
- Vision
- Employer-Paid Short-Term Disability
- Employer-Paid Long-Term Disability
- Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
- Voluntary Employee Life & Accidental Death and Dismemberment
- Voluntary Spousal Life
- Voluntary Dependent Life
- Hospital Indemnity, Accident and Critical Illness
- Commuter/Transit Account
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- 401(k) with employer match
- Employer-Paid Employee Assistance Program (EAP)
- Employee Discounts

Salary Range: $15.50 - $25.50 / hour Pay Transparency Statement: At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement:

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