Field Operations Associate

4 weeks ago

Stamford, United States Coalition Greenwich (a division of CRISIL) Full time

About CRISIL Limited:

  • CRISIL is a leading, agile and innovative global analytics company driven by its mission of making markets function better.
  • It is India’s foremost provider of ratings, data, research, analytics and solutions with a strong track record of growth, culture of innovation, and global footprint.
  • It has delivered independent opinions, actionable insights, and efficient solutions to over 100,000 customers through businesses that operate from India, the US, the UK, Argentina, Poland, China, Hong Kong and Singapore.
  • It is majority owned by S&P Global Inc, a leading provider of transparent and independent ratings, benchmarks, analytics and data to the capital and commodity markets worldwide.


About Coalition Greenwich:

  • Coalition Greenwich is a leading analytics and business intelligence provider to the financial services industry.
  • Our clients include Corporate and Investment Banks, Asset Managers, and Fintechs.
  • We specialize in providing unique, high-value, actionable information to help our clients improve their business performance.
  • Our suite of analytics and insights encompass all key performance metrics and drivers: market share, revenue performance, client relationship share and quality, operational excellence, return on equity, brand perception, behavioral drivers, and industry evolution. We are a division of CRISIL, an S&P Global Company.


Job Description

This job role sits within the Voice of the Customer (VOC) Team that is responsible for conducting interviews with Buy Side senior finance and treasury professionals across EMEA. The Field Operations Associate will contribute towards achieving a higher number of interview responses for syndicated and/or outsourced research projects. This role will provide timely and expedient administrative support including but not limited to the following teams: Executive Interviewers, Relationship Development, Field Strategy and Vendor Management. The ideal candidate will have a hands-on approach and can take responsibility in executing administrative tasks and duties that ultimately improve our fielding operations.


Principal Responsibilities:

  • Support in implementation and tracking of major VoC Operations initiatives such as Salesforce adoption, EI communication & Training.
  • EI capacity management and review reports for accuracy.
  • Support activities related to assignments and reassignments of field work.
  • Executive Interviewers support: working to manage Technology issues, contract renewals, contact detail updates etc.
  • Field support: preparing fielding materials ready for field launch e.g. facility reference guide, helping tracking and following up with input from clients, inputting contact information into our client database, following up on recordings.
  • Support Risk and control framework coordination with the central teams in India
  • Ad-hoc tasks to help support fielding activities.


Qualifications/Experience:

  • Degree level
  • Experienced in Microsoft Excel (required) and Qliksense (beneficial)
  • Good communication skills, proactive, hands on and diligent.
  • Ability to work independently and as part of a team.
  • Result-oriented approach to tasks
  • Years of years of experience of administrative support or management of contractors
  • Experience with large, international organisations and interacting with other departments.


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