Front Desk Coordinator

2 weeks ago


Winchester, United States Shenandoah Urologic Specialists Full time

Shenandoah Urologic Specialist, located in Winchester, Virginia, is a dedicated Urology practice committed to providing high-quality care. Our mission is centered around delivering a healthcare experience that is personal, transparent, and convenient for our patients. We are currently seeking a front desk coordinator to join our team, contributing significantly to the success of our organization. A pleasant personality is essential for this patient-focused role paired with strong work ethic.

**Responsibilities**:

- **Greeting and Check-In**: Warmly welcoming patients, verifying their information, and checking them in for appointments.
- **Appointment Scheduling**: Managing appointment calendars, scheduling patient visits, and arranging follow-up appointments.
- **Handling Phone Calls**: Answering phone calls, addressing inquiries, scheduling appointments, and routing calls to the appropriate staff members.
- **Patient Registration**: Collecting and entering patient demographic and insurance information accurately into the system.
- **Insurance Verification**: Verifying patient insurance coverage, explaining insurance details to patients, and collecting copays or outstanding balances.
- **Medical Records Maintenance**: Ensuring proper documentation and organization of patient records, including filing, scanning, and updating information as needed.
- **Administrative Suppor**t: Assisting with administrative tasks such as maintaining office supplies, handling mail, and supporting other staff as required.
- **Patient Assistance**: Providing information, directions, and support to patients and their families during their visit.
- **Adherence to Policie**s: Adhering to privacy regulations (like HIPAA), office protocols, and maintaining confidentiality of patient information.
- **Collaboration**: Communicating effectively with medical staff, nurses, and providers to ensure smooth patient flow and office operations.

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

Ability to Relocate:

- Winchester, VA: Relocate before starting work (required)

Work Location: In person


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