Front Desk Agent

1 month ago

Winchester, United States CSM Corporation Full time

** Front Desk Agent**

**Job Category****:** Front Office **Requisition Number****:** FRONT03464 Showing 1 location **Job Details**

**Description**

This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the companys standards of quality and professionalism.

* Anticipates and responds to guests in a friendly and positive manner

* Responsible for providing the highest level of service

* Process check-ins and check-outs, verify billing, create reservations, and process special requests

* Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services

* Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary

* Understands and follows the company guest service recovery program

* Follows proper selling techniques and ensures strategies are utilized to maximize room revenues

* Monitors room availability, follows restrictions, and all booking policies and procedures

* Drives sales and maximizes revenue by up-selling rooms and amenities

* Follows company procedures when handling cash and processing financial transactions

* Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste

* Produces required volume of work by planning, organizing and prioritizing work duties

* Adheres to company general work rules, department procedures and company policies

* Attends all required department and hotel meetings

* Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations

* Follows all company procedures for guest/associate incidents

* Knowledgeable of hotel emergency procedures

**Education:** High school diploma or GED required

**Experience/Knowledge/Skills/Abilities:**

* 1+ years prior guest service experience required preferably in a hospitality setting

* Excellent verbal communication skills needed

* Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment

* Maintains predictable and reliable attendance

* Ability to lift, push and pull up to 25 pounds on an occasional basis

* Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively.

To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.

This document does not create an employment contract, implied or otherwise, other than an at-will employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.

*CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.*

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

  • Front Desk Agent

    1 week ago

    Winchester, United States Hilton Garden Inn Full time

    Front Desk Agent The Aikens Group and the Hilton Garden Inn Winchester are seeking an individual to become a part of an award-winning team. The chosen applicant will be awarded a full-time job with potential growth opportunities in the hotel industry. The Guest Service Agent (also known as Front Desk Clerk) represents the hotel to the guest throughout all...

  • Front Desk Agent

    7 days ago

    Winchester, Virginia, United States Hilton Garden Inn Full time

    Front Desk AgentThe Aikens Group and the Hilton Garden Inn Winchester are seeking an individual to become a part of an award-winning team. The chosen applicant will be awarded a full-time job with potential growth opportunities in the hotel industry.The Guest Service Agent (also known as Front Desk Clerk) represents the hotel to the guest throughout all...

  • Front Desk Attendant

    6 days ago

    Winchester, United States Blue Sky Hospitality Solutions Full time

    About the Front Desk Representative Position We're looking for an agreeable Front Desk Representative to be the first point of contact for all of our on-site visitors. You'll be maintaining and executing on all receptionist and clerical duties at the desk of our main entrance. The ideal candidate will have a friendly, easygoing...

  • Front Desk Associate

    1 month ago

    Winchester, United States Sport & Health Full time

    ** Front Desk Associate** **Job Category****:** Front Desk **Requisition Number****:** FRONT014297 Showing 1 location **Job Details** **Description** **Summary Objective:** Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates...

  • Front Desk Clerk

    2 weeks ago

    Winchester, United States Allen Properties dba Arby's, Hampton Inn, Holiday Express Full time

    **Front Desk Clerk - Part-time Evening Hours**: **Location: Hampton by Hilton - Winchester, VA, 22601**: **Skills Required**: - Excellent communication and customer service skills - Ability to multitask and prioritize tasks effectively - Strong attention to detail and organizational skills - Ability to work independently and as part of a team - Previous...

  • Front Desk/Host

    1 month ago

    Winchester, United States Dave & Buster Full time

    Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K,...

  • Front Desk Receptionist

    2 weeks ago

    Winchester, United States Gentle Giant Moving Company Full time

    This role will primarily be at our Winchester headquarters with occasional coverage at our Charlestown location as needed. **Education and Experience**: - High School graduate or equivalent (GED), College degree. - Minimum of 2 years working with the public - Front desk, office experience preferred. **Duties and Key Responsibilities**: - Punctual with...

  • Front Desk Coordinator

    2 weeks ago

    Winchester, United States Shenandoah Urologic Specialists Full time

    Shenandoah Urologic Specialist, located in Winchester, Virginia, is a dedicated Urology practice committed to providing high-quality care. Our mission is centered around delivering a healthcare experience that is personal, transparent, and convenient for our patients. We are currently seeking a front desk coordinator to join our team, contributing...

  • Assistant Front Desk Supervisor

    4 weeks ago

    Winchester, United States Ethosvet Full time

    **Ethos Veterinary Health** **Assistant Front Desk Supervisor** **Client Care - Woburn, MA - Full Time** **Massachusetts Veterinary Referral Hospital, located in Woburn, MA, is looking for a full-time Front Desk Assistant Supervisor to join the team.** The **Assistant Supervisor** implements and maintains the highest level of service to clients and referring...

  • Assistant Front Desk Supervisor

    3 weeks ago

    Winchester, United States Ethosvet Full time

    **Ethos Veterinary Health** **Assistant Front Desk Supervisor** **Client Care - Woburn, MA - Full Time** **Massachusetts Veterinary Referral Hospital, located in Woburn, MA, is looking for a full-time Front Desk Assistant Supervisor to join the team.** The **Assistant Supervisor** implements and maintains the highest level of service to clients and referring...

  • Desk Clerk

    7 days ago

    Winchester, United States Allen Properties dba Arby's, Hampton Inn, Holiday Express Full time

    **Job Description: Desk Clerk**: **Location: Winchester, VA, 22603**: **Skills: Desk Clerk**: **Responsibilities**: - Check guests in and out of the hotel - Handle guest requests and complaints - Provide excellent customer service to guests - Maintain a clean and organized front desk area - Assist with other duties as assigned **Requirements**: - High...

  • Patient Care Coordinator: Front Desk

    1 week ago

    Winchester, United States Ethosvet Full time

    **Ethos Veterinary Health** **Patient Care Coordinator: Front Desk** **Client Care - Woburn, MA - Full Time** The **Patient Care Coordinator** provides exceptional service to all our clients, performs clerical and record keeping duties related to animal patient care and treatment, and provide support to the various medical departments and staff. ...

  • Office Manager

    2 months ago

    Winchester, United States Winchester Dental Studio Full time

    Our office is seeking an Office manager/ Front desk receptionist to join our team. We are looking for a highly responsible, friendly and organized staff member with great communication skills and professional attitude to fill this position. Our office is state of the art and our main focus is patient care. Requirements: - Dental experience highly...

  • Seasonal Front Desk

    4 weeks ago

    Canal Winchester, United States Planet Fitness Full time

    Job DescriptionJob DescriptionShift is available December 1st 2023 - May 1st 2024 Shift times are M-Th. 3-10 Friday 2-9, M-Th 4pm-8pmThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and...

  • Seasonal Front Desk

    3 weeks ago

    Canal Winchester, United States Planet Fitness Full time

    Job DescriptionJob DescriptionShift is available December 1st 2023 - May 1st 2024 Shift times are M-Th. 3-10 Friday 2-9, M-Th 4pm-8pmThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and...

  • Seasonal Front Desk

    3 days ago

    Canal Winchester, United States Planet Fitness Full time

    Shift is available December 1st 2023 - May 1st 2024   Shift times are M-Th.  3-10  Friday  2-9, M-Th 4pm-8pm The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and...

  • Hotel Front Desk/night Auditor

    2 weeks ago

    Winchester, United States TownePlace Suites Winchester, VA Full time

    **_FRONT DESK_** - Represents the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay. Helps a guest complete registration and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established...

  • Seasonal Front Desk

    1 month ago

    Canal Winchester, United States Planet Fitness Inc. Full time

    Shift is available December 1st 2023 - May 1st 2024 Shift times are M-Th. 3-10 Friday 2-9, M-Th 4pm-8pm The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities * Greet...

  • Seasonal Front Desk

    3 weeks ago

    Canal Winchester, United States Planet Fitness Inc. Full time

    Shift is available December 1st 2023 - May 1st 2024 Shift times are M-Th. 3-10 Friday 2-9, M-Th 4pm-8pm The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities * Greet...

  • Customer Experience/ Team Player Front Desk

    1 week ago

    Winchester, United States Hang10 Carwash Full time

    **Hang 10 Car Wash** **Position: Customer Experience-Front Desk/Team Player** **Total Comp Plan**: - $17/Hour starting pay - 401k match to 3% - Gym membership - Unlimited growth opportunities **Full time team members also receive**: - Healthcare/Vision/Dental - 3 weeks PTO Use it/Cash it/Roll it Location: Winchester, VA About Us: Hang 10 is a...