Help Desk/field Tech

2 weeks ago


Ridgefield Park, United States Velonex Technologies Full time

Do you like fast-paced, ever-changing challenges, a diverse technical environment and want to provide the highest-level service to each of our clients? Want to work for a company awarded the "MSP-501 Award from Channel Futures"? Then you may be one of us. We want you to come and join our team

Velonex Technologies is looking for a skilled Help Desk/Field Tech. The person in this role will be responsible for providing technical assistance with computer hardware and software and resolving technical issues for clients via providing in-person and remote assistance. This position requires on-site travel to support our clients primarily in the NJ (07660) area, and NY (10018) area as needed. _**Travel mileage is reimbursed**_.

**Summary of responsibilities (not comprehensive of all tasks)**:
1. Track customer issues and resolutions

2. End User support both remotely and on-site

3. Manage client's IT infrastructure including Servers, Workstations, and mobile devices

4. Able to create procedures, documentation, and reports

5. Function as first level support

**What You Need To Succeed (minimum Qualifications)**:

- Previous experience in IT, customer service, or other related fields
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Service oriented and ready to assist people with their technology needs
- Experience with Microsoft environment; Windows, Microsoft 365, Office & cloud collaboration
- Manage client's IT infrastructure including Servers, Workstations, and mobile devices
- Able to follow & create procedures and documentation.
- Some familiarity with networking - TCP/IP, DNS, DHCP, Firewalls and Wireless networks
- Attention to detail
- Great Customer Service - we serve people by helping with their technology needs
- Ability to follow procedure
- Keep accurate documentation

**What Will Give You a Competitive Edge (preferred Qualifications)**:

- Experience working for an MSP with remote monitoring and management tools
- Experience with Mac OS helpful but not required.
- Some exposure to the design and implementation of IT solutions to fit client needs
- Some knowledge of Anti-Virus and security basics
- Initiative-taking collaborator who can work autonomously without constant supervision

**Physical Requirements**:

- Stand/sit/walk for extended periods of time.
- Ability to lift/push/pull 40 lbs.

Velonex Technologies fosters an environment that is both challenging and rewarding - fast-paced fun environment with a talented team of smart people who care. Velonex strives to create an atmosphere of teamwork that allows for personal growth and development with a history of great retention and advancement opportunities. We deliver technical excellence manifested in the high quality, reliability, and manageability of client networks.
- *EEO Statement*_
- Velonex Technologies is an equal opportunity employer. _

Our Core Values are who we are and in everything we do:

- We _**serve**_ others
- We are committed to _**continuous improvement**_
- We are _**learners & sharers of knowledge**_
- We strive for _**excellence**_

We do everything with _**honesty and integrity**_

Pay: $26.00 - $28.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

**Experience**:

- Help desk: 1 year (preferred)
- Microsoft 365: 1 year (required)

Work Location: Hybrid remote in Ridgefield Park, NJ 07660



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