Director Operations Training
3 weeks ago
**Description**
POSTING NO.
6933
JOB TITLE:
Director of Operations Training
DEPT/DIV:
Operations Support and Organization Resiliency
WORK LOCATION:
Grand Central Terminal
FULL/PART-TIME
FULL
SALARY RANGE:
$122,014.00 - $160,143.90
DEADLINE:
Until filled
Metro-North Railroad reserves the right to remove this posting before the Application Deadline.
Opening:
MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees.
Position Objective:
This position is responsible for supporting the Chief Operations Training Officer, in the overall management of the Department. The position plays a key role in ensuring effective training and development support to client departments, prioritizing goals, and initiatives, overseeing staff, and participating in long-term strategic planning. Ensures effective change management across the Department and with clients, in alignment with Department and Agency goals. As assigned, the position also provides consultation to client departments and Operations Training staff in identifying and/or implementing appropriate strategies to address needs. Takes the lead in department-wide initiatives, including coordinating across the Department and the Agency. Represents the Department at agency-wide or interagency meetings and forums. The position backfills all responsibilities of the Chief Operations Training Officer as needed and handles special projects/initiatives and other responsibilities as assigned.
**Responsibilities**:
- Work with client departments to foster productive working relationships and ensure effective training support in response to client department and Agency needs. Supports the Chief Operations Training Officer in the oversight of operations training and programs and initiatives, as well as performance management, organizational leadership review, and succession planning.
- Provides leadership in key department-wide and/or agency-wide initiatives, including coordination with other departments and Operations Training staff. Advises on initiatives and activities that promote maximum staff effectiveness. Supports the Chief Operations Training Officer in organizational design and development initiatives, including job re-design and organization restructuring. As needed, may represent the Agency and/or department at meetings, inter-agency forums, and special committee assignments.
- Provide oversight and consultation to client departments and Operations Training staff, including in identifying and implementing appropriate strategies to address needs.
- Participate in department-wide prioritization of goals and initiatives, as well as longer-term strategic planning. Monitor team progress to ensure department goals are realized and identify, recommend, and implement changes as necessary.
- Act as a backup on all responsibilities of the Chief Operations Training Officer as needed, and handle other responsibilities as assigned.
- Provide leadership to Operations Training staff by fostering a climate of collaboration, problem-solving, and teamwork for all stakeholders that support the corporate mission, value, long-range goals, and departmental initiatives; facilitate synergy and enhance employee development; establishing a culture of respect, integrity, trust and open communication and ensure employees feel supported and empowered to perform at their best to ensure trainees leave with the knowledge, skills, and abilities to support Metro-Norths goals of safe and reliable service.
Required Knowledge/Skills/Abilities:
Must have demonstrated ability in the following core competencies:
Leadership and Communications
- Provide strategic leadership and execution in training, organizational design, and development of organizational and employee competencies.
- Play a key role in Department-wide strategy development and implementation; contribute to the management teams strategic decision-making.
- Align and integrate learning and performance with organizational goals and strategies.
- Create and monitor key success indicators against business outcomes.
- Display excellent thought leadership and consultative skills.
- Demonstrate success working across businesses by building a foundation of communication and partnership; obtain commitment and action from others without direct authority.
- Demonstrate strong planning, organizational, analytical, and communication (verbal, written, presentation) skills.
- Demonstrate strong project management skills with the ability to take projects from concept to completion with adherence to deadlines,
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