Service Training Director

2 weeks ago

New York, United States Pink Taco Full time

Pink Taco Job Description


Position: Service Training Director


As much as we worship the almighty tortilla, we obsess over surrounding ourselves with wonderful energy, culture, and team members. Joining our crew means you’ll play a key role in bringing the spirit of Pink Taco and our menu to life for our fans. We are a company that is focused on growing both our brand and our team members. We want people who love to bring joy to others through great service and delicious tacos. And in return, we strive to create a great work environment.


Purpose:


The Service Training Director is responsible for leading the strategic direction, development, and execution of comprehensive training and development programs across the organization. This role requires a dynamic and visionary leader who can assess the training needs, design effective programs, and implement training initiatives that enhance employee skills, performance, and productivity. The Training Director will work closely with various departments to ensure that training programs align with the company's goals and objectives and support a culture of continuous learning and development.


Duties and Responsibilities:


·The Trainer Director is responsible for developing the knowledge and skills of The Pink Taco restaurant workforce

·This person will oversee training procedures and methods for all Pink Taco restaurant locations

(NY, CA, FL, MA & DC)

·Cast a vision for training and bring the trainers and team to the next level.

·Manage and maintain a training tracking system as employees train.

·Hold trainers accountable to expectations and requirements and work with the Director of Operations to pursue

any disciplinary action if necessary.

·Superior knowledge of purpose, vision, mission, strategy, operations, and products, and can lead effectively with vision and purpose and weave core strategy into day-to-day conversations.

·Supervises a team of Field Managers who are primarily responsible for the delivery and implementation of effective training systems at Restaurants.

·Support execution of all MIT training processes and procedures in Training Restaurants

·Own the Training Restaurant Certification and Re-Certification Process; provide feedback and insight; partner with the Regional Leader for Recommendations

·Conduct and document Training Restaurant visits with Field Training managers to evaluate Operational effectiveness and Training requirements.

·Work through the General Managers to coach, train, and develop Managers & Certified Trainers.

·Establish and maintain an environment conducive to onboarding, training, and retaining Crewmembers and Managers

·Ensure the highest levels of training standards are upheld at all PT restaurants.

·Partner with Operations leadership to recommend and implement training solutions based on gaps.

·Serve as in-restaurant Subject Matter Expert for training-related questions and needs.

·Lead, coach, and develop a team of Area Leaders of Training to achieve set objectives.

·Work in collaboration with other departments to employ best practices, create consistent Training solutions, deploy Training programs, and measure the effectiveness of Training.

·Implement training and development coursework, programs, and systems as needed.

· Actively review and provide feedback on all training systems in development.

·Provide observations, evaluations, and feedback on training effectiveness.

·Compliance Training


Qualifications and Skills:


·Knowledge of Open Table

·Ability to lead, motivate, and empower a Team.

·Excellent interpersonal and communication skills

·Ability to recognize problems, set goals, and convert plans into action

·Exercises good judgment in decision making

·Holds self-accountable for high personal standards of conduct and professionalism

·Excellent speaking and presentation techniques

·Exceptional interpersonal skills, with the ability to effectively interact with team members and stakeholders at all levels of the organization

·Superior organization and follow-up skills

·Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, PowerPoint, and Outlook), and able to adapt to new systems quickly


All while offering:

 

· Competitive Pay

· Health, Dental and Vision Benefits

· Paid Time Off

· Employee Discount

 

Working Conditions:

 

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.


• Proof of eligibility to work in the United States

• Ability to multi-state travel

• 21+ years of age

• In person – 5 days a week in the office


Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages, and other items, to walk short distances, and have the ability to sit and stand for periods of time.


Disclaimer:

 

This job description is a summary of the duties which you as a the Service Training Director are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide to expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.

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