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Multi-location Shop Manager

4 months ago

Santa Cruz, United States The Penny Ice Creamery Full time

**THE PENNY ICE CREAMERY | Made From Scratch**

The Penny Ice Creamery is currently seeking an incredible, passionate leader to join our team as a Multi-Location Shop Manager

The Shop Manager role is a great fit for a hands-on, ambitious, and organized professional who is excited and prepared to manage and oversee Penny teams and locations in Santa Cruz County. This person represents our well-established brand in both Santa Cruz County and Santa Clara County.

The Penny Ice Creamery Shop Manager ensures the smooth and efficient daily operations of multiple locations. This person must be a hands-on, dynamic leader who is comfortable in taking full responsibility for multiple shops. The Shop Manager is able to quickly adapt and change gears throughout the day; they are available on a consistent and reliable basis to meet shop needs and staffing needs as they arise.

The Shop Manager works closely with Upper Management to achieve business objectives at the shop level by implementing strategy through a combination of skillful execution and effective leadership. A strong sense of ownership and personal autonomy are required to succeed in this role, as well as the ability to build and nurture vital relationships with team members, vendors, patrons and the surrounding community.

**Santa Cruz County Penny Ice Creamery Locations**:
Downtown Santa Cruz

Pleasure Point

Aptos Village

Scotts Valley

**Santa Clara County Penny Ice Creamery Locations**:
Los Altos

Palo Alto

**Job Duties & Requirements**

Staff Management
- Train, manage, coach, and discipline staff; upholding expectations of excellence
- Ensure smooth daily operations at all times
- Schedule staff and analyze labor cost on a weekly basis
- Communicate with staff regularly; perform weekly check-ins to ensure success
- Be the first point of contact for staff inquiries, questions, and concerns
- Monitor and manage staff breaks
- Anticipate future staffing needs; strategize with Upper Management
- Monitor staff adherence to business policies and take corrective actions as needed
- Build and maintain a strong, hands on managerial presence in multiple shops

Guest Service Management
- Demonstrate excellence, warmth and professionalism in all guest service interactions
- Serve as a brand ambassador for The Penny Ice Creamery; proudly represent the core values of the business
- Uphold The Penny Ice Creamery reputation and that of The Glass Jar, Inc.
- Resolve delicate guest service situations with poise and professionalism

Inventory Management
- Oversee product quality at multiple locations
- Conduct weekly paper goods inventory at multiple locations and place orders as needed
- Conduct regular kitchen and ice cream inventories for multiple locations
- Coordinate deliveries of product across locations using requisition protocol
- Monitor & order apron, towel, sanitizer and soap inventory as needed
- Monitor inventory for all products or items at multiple locations as needed

Shops Management
- Ensure health safety protocols are followed at multiple shop locations; ensure shop and staff preparedness for impromptu health inspector visits
- Oversee daily shop upkeep to maintain an impeccable presentation
- Maintain and troubleshoot essential equipment, communicating any major issues to Upper Management
- Manage change banks; Monitor deposits and cash reconciliation for accuracy
- Make cost-cutting and efficiency recommendations to Upper Management based on regular assessment

**Benefits & Perks Include**:
Medical/Dental/Vision Insurance
Competitive Compensation
Paid Time Off
Opportunities for Advancement
Company Outings & Gatherings
Discounts at Select Local Businesses
CalSavers Retirement Savings Program
Paid, Hands-On Training
Ice Cream and Coffee

**The Glass Jar, Inc. **is a farm-to-table restaurant group established in Santa Cruz, CA with a focus on the nexus of food and community. **The Glass Jar, Inc. **owns and operates **The Penny Ice Creamery**, **The Picnic Basket**, and various community events.
- __

Equal Employment Opportunity Statement

Pay: $66,650.00 - $70,000.00 per year

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance

Experience level:

- 1 year
- 2 years

Restaurant type:

- Fast casual restaurant

Shift:

- Day shift
- Evening shift
- Morning shift

Weekly day range:

- Every weekend
- Monday to Friday

Application Question(s):

- Tell us 1 to 3 things about yourself
- Why do you want this management position with our company?
- How do you foster great hospitality?
- What is your leadership philosophy?
- When is your Start Date? Are you currently employed?
- Are there any upcoming times/dates you CANNOT work in the next six months (vacations/trips/school breaks/ etc)?
- Should we consider you for any other open positions at The Glass Jar (The Penny Ice Creamery/ The Picnic Basket)?

**Experience**:

- Food industry: 1 year (required)
- Leadership: 2 years (req