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Program Technician Ii
3 months ago
**Classification/Working Title**:Program Technician II/ Surveyor Technician
**Final Filing Date: May** 9, 2024
The California Department of Public Health, Center for Health Care Quality has an immediate opening for a Surveyor Technician (Program Technician II).
As a Surveyor Technician at CHCQ, you play a crucial role in assessing and maintaining healthcare standards. Together, we strive to ensure that California’s receive top-notch healthcare by maintaining the highest quality standards and fostering a culture of continuous improvement. By leveraging your technical expertise, you’ll contribute to the center’s mission of upholding the highest quality of care and safeguarding public health across California.
Your responsibilities would include:
Entering survey renewal information into various systems and platforms.
Fielding inquires through various communication channels from facilities, patients, families, and other agencies.
Process surveys for different health facilities
Responsible for all areas of processing, including cover letters and surveys.
Scans, copies, redacts, and mails a variety of documents to different recipients.
Establishes licensed and unlicensed facility files in Electronic Licensing Management System (ELMS).
Using various systems to produce different reports for Licensing and Certification (L&C) and other public agencies.
Entering and managing certification records in ASPEN system.
A hybrid telework schedule may be available for this position, in accordance with CDPH’s Telework Policy and Procedures.
**Duty Statement**:
Utilizing the Automated Survey Processing Environment Software (ASPEN) Central Office
System, the PT II enters survey renewal information into Federal Computer Network, Aspen
Central Office Systems (ACO), and ASPEN Complaint Tracking System (ACTS), and internet
Quality Improvement Evaluation Systems (iQIES) - Enters complaints, change of addresses,
facilities, patients, families, other agencies. Maintains a log of activities. Identifies and
troubleshoots problems within the software programs utilized, including issues with the
modem, telecommunications, or problematic issues with the federal system, and contacts the appropriate agency for notification and resolution purposes.
Processes surveys for all health facility types (Skilled Nursing Facilities, Intermediate Care
Facilities, General Acute Care Hospitals, Home Health Agencies, Surgical Clinics, Acute
Psychiatric Hospitals, etc.). Enters federal deficiencies into ASPEN, corrects and formats
evaluators’ narratives; enters state regulations into ACO; and types deficiency narratives.
Responsible for all areas of processing, including typing appropriate cover letters for surveys and intakes. Scans, copies, redacts, and mails a variety of documents to various recipients.
Assembles complaint and survey packets for entry into ACO and processes initial licensing
such as Center for Medicare and Medicaid Services (CMS), and/or Provider Certification Section
**HOW TO APPLY**:
2) Take the Program Technician II examination. Exam can be located at the link below.
Statement of Qualifications
Statement of Qualifications Question:
**Please describe in detail how your knowledge, skills, and abilities have prepared you for this position.**
**PAY AND BENEFITS**
$3,613.00 - $4,528.00 per month
Benefits: Work life balance with flexible telework options, Alternate Work Week available, Paid time off including: holidays, annual/sick leave, professional development days, personal days, disability leave and more, Travel Reimbursement, medical, dental and vision benefits (with cash options), generous defined-benefit pension, retiree Healthcare, Employee Assistance Program Benefits including CalHR Wellness Discounts, 401(k) and 457(b) Plans (Savings Plus), Commute Program, Life Insurance/Death Benefits Options, ScholarShare 529 College Savings Plan Options, Group Legal Services Insurance Plan Options
Pay: $3,613.00 - $4,528.00 per month
**Benefits**:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: Hybrid remote in San Francisco, CA 94102
