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Health Support Specialist

3 months ago

Tampa, United States Lighthouse Marketing Solutions Full time

Lighthouse Marketing and Solutions is a trusted insurance company dedicated to providing comprehensive health insurance solutions to individuals and families. With a focus on integrity, compassion, and customer service excellence, we strive to help our clients navigate the complexities of the healthcare system with confidence.

Lighthouse Marketing and Solutions is seeking empathetic and resourceful individuals to join our team as Health Support Specialists. In this role, you will play a vital role in assisting our clients with navigating their health insurance coverage, resolving inquiries, and providing support to ensure they have a positive experience with our services.

**Responsibilities**:

- Serve as the primary point of contact for clients regarding their health insurance inquiries, including coverage details, claims, and policy information.
- Assist clients in understanding their insurance benefits, eligibility criteria, and out-of-pocket expenses.
- Provide personalized guidance and support to clients in selecting appropriate healthcare plans based on their needs and budget.
- Collaborate with insurance carriers and healthcare providers to address client concerns and resolve issues in a timely manner.

**Requirements**:

- High school diploma or equivalent.
- Strong communication and interpersonal skills, with a compassionate and empathetic approach to client interactions.
- Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
- Knowledge of health insurance terminology, policies, and procedures is preferred.
- Proficiency in Microsoft Office suite and ability to learn new software systems quickly.
- Previous experience in customer service or sales is a plus but not required.

**Benefits**:

- Comprehensive training program to develop your knowledge of health insurance and customer service skills.
- Opportunities for career growth and advancement within the company.
- Supportive and collaborative work environment with a focus on teamwork and employee well-being.

**How to Apply**:
Pay: $100,000.00 - $150,000.00 per year

Schedule:

- Monday to Friday

Ability to Relocate:

- Tampa, FL: Relocate before starting work (required)

Work Location: In person