Life Platform Technology Director

4 weeks ago

Springfield, United States MASSMUTUAL Full time

**Full-time, (hybrid)**

**Springfield, MA or Boston, MA**

**The Opportunity**

In this role you will, direct, manage, plan delivery of work programs supporting enhancements and BAU production for platforms and systems.
- May lead one or multiple work cells to deliver business outcomes (strategic, operational and BAU), with accountability for both the delivery and functioning of the work cells.
- Develop technology and project objectives for a department or functional area; participates as member of the management team that develops strategies for the larger organization.
- Contribute to the development of financial and resource planning needed to achieve department business objectives.
- Manage available resources at the single or multidepartment level.
- Mentor and/or direct less experienced managers.
- Coordinate technical studies and evaluations of business area needs and technological alternatives with other systems management and business area managers.
- Select, manage, develop, coach, and motivate staff members.
- Coordinate planning, implementation and documentation activities with client area (s.), staff, and other technical management.
- Consult with client management in the analysis of short and long-range business requirements and recommends innovations that anticipate the future impact of changing business requirements.

**The Team**

MassMutual’s ETX Product & Platform Technology organization is looking for a highly motivated and experienced Senior Operational Director to join a new and growing organization.

The Life Sales Illustrations/BAU team within the Life Platform Technology organization is a cross functional team of technology professionals including project managers, business analysts, developers, and testers across 2 global locations. The team supports projects, business as usual, and production support for 3 product lines: Life, DI and Annuity. We have a strong focus on delivering with quality to ensure a great experience for our financial advisors and customers.

**The Impact**:

- Manage workcells responsible for delivery of BAU enhancements to policy administration, illustrations systems, etc.
- Maintain feature roadmaps aligned to business priorities and needs while enabling technological progress to drive improved user experience, reduced expenses, and reduced risk
- Be a trusted partner to a business stakeholder(s) aligned to a specific product line
- Support development of and participate in standard governance forums, working groups, COEs/guilds to enable consistency in process and innovation
- Leads team in alignment to business strategy, roadmap, and platform governance policies
- Articulates vision and business value and impact of the work to the team, key partners, and stakeholders
- Adopts governance and standards to consistently drive results with deliverables across Product and Platform Technology
- Clearly articulates roles and expectations to the team
- Builds alignment and actively partners and stakeholders with the team and across the enterprise
- Displays technical leadership and oversight of implementation and deployment planning, system integration, quality assurance, delivery, operations, and sustainability of technical solutions
- Provides process improvement recommendations based on best practices and industry standards
- Establishes and ensures adherence to a department budget, providing project-level budget forecasts and manage in accordance with the established budget
- Ensure that MassMutual is keeping current with industry direction and competing solutions. Research emerging technologies and maintain acute awareness of current platform roadmaps to assist with developing strategic plans.
- Assist with prioritization of incoming demand and strategic execution, as well as building compelling business cases for future efforts.
- Demonstrates leadership and the ability to build a high performing team by operating inclusively and motivating their team around their vision to drive results

**The Minimum Qualifications**
- Bachelor’s degree
- 8+ years work experience in Information Technology, Product Development or related field
- 3+ years of management experience and creating an engaging work environment

**The Ideal Qualifications**
- Proven track record of leading and delivering medium to large scale programs and projects
- Excellent presentation, influencing and reasoning skills including the ability to interface across all levels of the organization and communicate in a way that reinforces the value and impact of the work
- Experience managing business engagements, starting with building strong relationships with the various business leads and balancing a wide variety of competing and sometimes conflicting priorities.
- Proven ability to promote ideas and proposals persuasively, shape stakeholders’ opinions, project a positive image, work through conflicts and negotiate win/win solutions.
- Experience acting as an advisor and partner in the develo

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