Head of Underwriting Technology

3 weeks ago

Springfield, United States MassMutual Full time

The Opportunity The Head of Underwriting Technology will

be responsible for

a broad and critical technology portfolio that enables

underwriting

capabilities across diverse products and distribution channels

.

As part of the New Business & Underwriting Technology leadership team you will partner with your peers to deliver exceptional technology solutions for MassMutual

.

This individual will

leverage

their process-driven, analytical, technical, and

financial management

skills to create and

maintain

solutions, which include defining, designing, developing, implementing, and

maintaining

solutions, in a rapid, iterative delivery environment. They will lead and scale a geographically dispersed team, along with vendor teams to deliver the capabilities. They will partner with business counterparts from different departments (Operations, Product, and Distribution) to understand the needs and drive forward innovative, scalable, and robust solutions. As the head of this function, you will have the opportunity to: Build and

maintain

roadmaps that link to the business strategy for

underwriting

capabilities

Drive continuous improvement and modernization of our

underwriting

systems

Design and deliver integrations that are part of the

Underwriting

application portfolio

Deliver digital solutions for the strategic initiatives driving our enterprise digital transformation goals

Foster an inclusive culture that values engineering excellence and innovation

The Team The

Underwriting

Technology team consists of product owner/manager, developers, engineers, analysts, testers

focused on delivering software solutions through waterfall and agile methodologies. The Impact: As the technology leader for

Underwriting

applications, you will be instrumental in driving the strategy, operations, and technical talent management

.

This role requires a deep understanding of MassMutual’s business

objectives

, combined with strategic thinking, technical

expertise

, and leadership skills to deliver impactful technology solutions. Responsibilities: Strategic Leadership: Develop and communicate a technology strategy aligned with MassMutual’s business goals for

underwriting

applications.

Stay abreast of industry trends and emerging technologies relevant to the life insurance sector and assess their applicability to MassMutual’s

underwriting

needs.

Collaborate closely with business stakeholders to understand their requirements and translate them into actionable technology initiatives.

Define and prioritize the technology roadmap, ensuring alignment with MassMutual’s strategic priorities.

Operations Management: Oversee the day-to-day operations of the technology team, ensuring the successful execution of work efforts.

Implement best practices for software development, quality assurance, and deployment processes, with a focus on delivering high-quality solutions.

Monitor application performance, scalability, and reliability, and take proactive measures to address any issues or bottlenecks.

Establish key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of technology systems and processes.

Talent Management: Lead, mentor, and develop a team of technical professionals, fostering a culture of collaboration, innovation, and continuous improvement.

Identify

skill gaps within the team and develop strategies for recruiting, training, and

retaining

top technical talent including our MM India and MM Romania partners.

Conduct regular performance evaluations and provide constructive feedback to team members to support their professional growth and development.

Promote diversity and inclusion within the team, creating an environment where every individual feels valued and empowered to contribute their best.

Collaboration and Stakeholder Management: Collaborate closely with cross-functional teams to deliver integrated technology solutions that meet MassMutual’s business

objectives

.

Build strong relationships with key stakeholders across the organization, ensuring alignment and support for technology initiatives.

Provide regular updates to executive leadership on the progress, challenges, and impact of technology initiatives, and

solicit

their input and guidance as needed.

Vendor Management: Manage strong relationships with multiple vendors (tier 1 & 2) to deliver critical technology platform and solutions, serving as primary contact for vendor communications, and resolving any issues or disputes that arise

Monitor vendor performance against KPIs,

identifying

areas of improvement, implementing corrective actions when necessary

Assess and mitigate risks

associated

with vendor relationships, including compliance, data security, and business continuity

The Minimum Qualifications Bachelor’s degree in Computer Science

, Engineering, or a related field

10+ years of related experience with at least 5+ years in a leadership role overseeing technology strategy and operations, preferably within the financial services or insurance industry.

Proven

track record

of leading and managing high-performing technical teams across time zones/geography with a focus on delivering innovative and impactful solutions.

Proven ability to manage large (Tier 1) vendor relationships to successful outcomes/delivery

Excellent communication, interpersonal, and influencing skills, with the ability to collaborate effectively across all levels of the organization.

Strategic thinker with the ability to align technology initiatives with business

objectives

and drive results in a fast-paced, dynamic environment.

Established

track record

of leading/driving key initiatives working with cross functional teams to successfully implement critical business projects, problem solutions and continuous improvement efforts.

The Ideal Qualifications Deep understanding of the life insurance domain, including new business, underwriting processes, policy administration, and distribution channels.

Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

Strong technical background with

expertise

in software development methodologies and operations

What to Expect as Part of MassMutual and the Team Regular meetings with the Head of New Business & Underwriting Technology

Focused one-on-one meetings with your manager

Access to mentorship opportunities

Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ,

veteran

and disability-focused Business Resource Groups

Access to learning content on Degreed and other informational platforms

Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-MC1 MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. #J-18808-Ljbffr

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