Account Manager

1 week ago

Carlsbad, United States GSFoods Full time

At Good Source Solutions, our purpose is to ensure that we are helping our customers reduce their food costs while creating solutions for our vendors. Our goal is to become the sought-after partner in the food distribution industry where quality, low cost, value added solutions are paramount. By connecting the opportunities created by our manufacturers to the needs of our customers, we will build brand credibility that rivals the industry’s best.

**CORE VALUES**
- Problem Solving (e.g. vendor/partners, curb transactional behavior, entrepreneurial)
- Teamwork (e.g. cooperation, shared goals & wins, best practice development and training)
- Respect & Recognition (ourselves, each other, customers, vendors, The Company; communication, integrity, and honesty)
- Continuous improvement (professional & personal)

**POSITION OVERVIEW**:
The Account Manager drives Good Source sales activities and revenue. This position works closely with various internal departments to produce revenue and growth within their target market. This role actively participates in sales and marketing initiatives and works with the sales team and our customers to drive new business opportunities and help define new product and service ideas.

**RESPONSIBILITIES**:

- Establish sales pipeline to generate new business and further penetrate existing accounts.
- Meet key metrics: revenue, margin dollars, margin %, goals, and account penetration and growth targets.
- Timely address all customer service needs.
- Minimum quarterly travel to customers and prospects to strengthen and grow relationships, to conduct presentations, and sampling of new products.
- Serves as an ambassador for the Organization, both internally and externally, capable of inspiring support from a variety of stakeholders
- Attends industry functions, such as association events and conferences, and provides feedback and information on market and creative trends
- Participate in seminars, workshops and reading publications to stay current with trends.

**EXPECTATIONS**:

- Meets or exceeds KPI’s focused on new customer growth, Sales and Piece Growth, GP$ generation, and Market Share increase.
- Consistently increase business in sales and margin dollars.
- Strengthen relationships with current customers and create new relationships with prospects.
- Establish yourself as a valuable resource to colleagues, customers and prospects.
- Achieve assigned sales quotas in designated strategic accounts
- Any additional tasks as assigned

***PERFORMANCE METRICS**:

- Number of sales orders
- Account penetration percentage
- Underserved account percentage

**DASHBOARD METRICS**:

- Daily update of monthly “open” orders, including freight charges if applicable, with a sales dollar total, margin dollar total & margin percent all versus budget
- Daily update of monthly “invoiced” orders, with sales dollar total, margin dollar total & margin percent all versus budget
- Dashboard Item: Daily update of approximately what percent of my monthly budget I have obtained combining “invoiced” order information and “open” order information all versus budget
- Weekly of customers due for a “re-order” call & what they need to re-order
- Weekly list of customers I have not communicated with in a set time period
- Weekly list of customers who have not placed an order in a set time period

**REQUIRED SKILLS**:

- Strong business acumen with an ability to think outside of the box
- Great attitude, eager to learn, self-confident and motivated by professional growth.
- Proven self-starter, capable of thriving in an entrepreneurial environment
- Strong organizational skills, multi-tasking and attention to detail
- Strong relationship building skills; creates long-lasting relationships that foster success
- Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth
- Willingness to partner and consult to uncover primary missions, opportunities, processes, policies and structures
- Ability to link marketplace challenges and needs with appropriate solutions
- Proficient in Microsoft Word, Excel, PowerPoint and CRM or equivalent

**PHYSICAL DEMANDS**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periods throughout the day. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required. May include lifting up to 25 pounds on occasion.

Intermittent travel (~20%) will be expected in the role. Travel is required at times for in person meetings at the GoodSource office in Carlsbad, CA, conferences, trade shows, and customer meetings and

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