Customer Service Representative

1 week ago


Crystal Lake, United States DGB Roofing - Construction Inc. Full time

Customer Service Representative

Overview:
We are seeking a dynamic and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional service and resolving inquiries to ensure customer satisfaction.

**Responsibilities**:

- Provide accurate information about products and services
- Assist customers with order placement, tracking, and issue resolution
- Conduct outbound calling to follow up on customer concerns or feedback
- Utilize data entry skills to update customer information in the database
- Communicate effectively with customers to understand their needs and provide solutions
- Demonstrate excellent phone etiquette and professionalism in all interactions
- Collaborate with team members to improve overall customer experience

**Skills**:

- Proficient in English, both verbal and written
- Strong sales acumen to upsell products or services
- Excellent data entry skills with high accuracy
- Experience in outbound calling is a plus
- Ability to analyze customer needs and recommend appropriate solutions
- Outstanding communication skills and phone etiquette
- Prior experience in customer service is preferred
- Bilingual in Spanish is a nice-to-have

**Job Type**: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 20 per week

**Benefits**:

- On-the-job training

Experience level:

- 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Crystal Lake, IL 60014 (required)

Ability to Relocate:

- Crystal Lake, IL 60014: Relocate before starting work (preferred)

Work Location: In person



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