Customer Service Representative
1 week ago
Customer Service Representative
Overview:
We are seeking a dynamic and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional service and resolving inquiries to ensure customer satisfaction.
**Responsibilities**:
- Provide accurate information about products and services
- Assist customers with order placement, tracking, and issue resolution
- Conduct outbound calling to follow up on customer concerns or feedback
- Utilize data entry skills to update customer information in the database
- Communicate effectively with customers to understand their needs and provide solutions
- Demonstrate excellent phone etiquette and professionalism in all interactions
- Collaborate with team members to improve overall customer experience
**Skills**:
- Proficient in English, both verbal and written
- Strong sales acumen to upsell products or services
- Excellent data entry skills with high accuracy
- Experience in outbound calling is a plus
- Ability to analyze customer needs and recommend appropriate solutions
- Outstanding communication skills and phone etiquette
- Prior experience in customer service is preferred
- Bilingual in Spanish is a nice-to-have
**Job Type**: Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 20 per week
**Benefits**:
- On-the-job training
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Commute:
- Crystal Lake, IL 60014 (required)
Ability to Relocate:
- Crystal Lake, IL 60014: Relocate before starting work (preferred)
Work Location: In person
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